Walk-in | Front Office Executive

Apollo Health and Lifestyle (AHLL); Amritsar; On-site; INR 167,000 - 312,000; Full time

Job summary

Apollo Health and Lifestyle (AHLL) in Amritsar, Punjab, invites applications for a Front Office Executive to manage and streamline front desk operations, ensuring a smooth check-in/check-out experience for customers.

You will handle guest queries professionally, maintain accurate records of registrations and billing, and coordinate with housekeeping and other departments to deliver seamless service and exceptional customer satisfaction.

Responsibilities

• Manage front office operations, ensuring a smooth check-in/check-out process for customers.
• Handle guest queries and concerns in a professional manner, resolving issues promptly and efficiently.
• Maintain accurate records of guest interactions, including registration forms and billing information.
• Coordinate with other departments (e.g., housekeeping) to ensure seamless service delivery.
• Provide exceptional customer service to maintain high levels of customer satisfaction.

Job description

Roles and Responsibilities

• Manage front office operations, ensuring a smooth check-in/check-out process for customers.
• Handle guest queries and concerns in a professional manner, resolving issues promptly and efficiently.
• Maintain accurate records of guest interactions, including registration forms and billing information.
• Coordinate with other departments (e.g., housekeeping) to ensure seamless service delivery.
• Provide exceptional customer service to maintain high levels of customer satisfaction.