Front Office Executive

Lodha; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Lodha is seeking a Front Desk Executive to deliver a high-quality front desk and client experience at our Bengaluru site. The role emphasizes warm greetings, professional communication, and efficient front desk operations to support overall facility upkeep.

Key responsibilities include managing visitor handling, registrations, inquiries, and coordinating with departments to ensure seamless service delivery.

Qualifications

• Graduate in any discipline (preferred).
• 2-6 years of experience in guest services, hospitality, or front desk operations.
• Prior experience in facility management or corporate environments is a plus.

Responsibilities

• Greet clients and visitors in a warm, courteous, and professional manner.
• Maintain clear and professional communication with clients, vendors, and internal teams.
• Manage front desk activities including visitor handling, registrations, and inquiries.
• Ensure smooth check-in and check-out processes (if applicable).
• Maintain records, logs, and documentation as required.
• Assist the Site Manager in daily operational checks across food & beverage, front desk, cleanliness and lobby upkeep.

Skills

Interpersonal skills

Customer-focused

Organizational skills

Multitasking

Attention to detail

Problem-solving

Education

Graduate in any discipline

Job description

Front Desk Executive

Role Overview:

The Guest Services Executive is responsible for delivering a high-quality front desk and client experience. This role ensures smooth day-to-day operations at the site by maintaining excellent communication, managing front desk activities, and supporting overall facility upkeep.

Key Responsibilities:

Guest Services & Client Experience

• Greet all clients and visitors in a warm, courteous, and professional manner
• Ensure guests feel welcomed, comfortable, and attended to at all times
• Address client queries promptly and elevate concerns when necessary.

Communication

• Maintain clear and professional communication with clients, vendors, and internal teams
• Coordinate effectively with different departments to ensure seamless service delivery
• Provide timely updates and information to the Site Manager

Front Desk Operations

• Manage front desk activities including visitor handling, registrations, and inquiries
• Ensure smooth check-in and check-out processes (if applicable)
• Maintain records, logs, and documentation as required

Operational Support

• Assist the LH Site Manager in daily operational checks across:
• Food & Beverage services
• Front desk operations
• Cleanliness and hygiene standards
• Maintenance and upkeep of lobby and common areas
• Ensure all areas meet organizational standards and are well-maintained

Skills & Competencies:

• Strong interpersonal and communication skills
• Customer-focused approach with a positive attitude
• Good organizational and multitasking abilities
• Attention to detail and problem-solving mindset

Qualifications & Experience:

• Graduate in any discipline (preferred)
• 2-6 years of experience in guest services, hospitality, or front desk operations
• Prior experience in facility management or corporate environments is a plus

Key Attributes:

• Professional appearance and demeanor
• Proactive and service-oriented mindset
• Ability to work in a fast-paced environment.