Walk-in | Executive - Front Office

Cushman & Wakefield; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

Cushman & Wakefield is seeking a reception/guest services professional in Mumbai to ensure a warm, seamless experience for employees and visitors. You will greet guests, manage badges, coordinate meetings and assist with travel arrangements in a fast-paced environment.

The role requires strong communication, professionalism and availability for irregular hours. You will support administration, mail, conference room oversight and liaise with vendors and management to maintain high service

Responsibilities

• Ensures a smooth and seamless employee and guest experience by communicating warmly, clearly and effectively with the employee, guest, employee host, vendors, etc. to meet the request at hand
• Consistently offers professional, friendly and welcoming interactions
• Greets, assists and/or directs visitors, vendors and the general public employing a professional, courteous, and respectful demeanor at all times
• Manages visitor badges and maintains appropriate visitor records
• Is actively visible in the reception area and always accessible to the customer via phone or walkie talkie. Provides advance notice to manager and customer for personal time off.
• Provides administrative relief and support, as needed, for personnel in administration, mail room and copy/publication
• Maintains guest registration logs via electronic guest management system
• Schedules, organizes and assists with event and meeting room reservations
• Reviews all appropriate documents, manuals and standard operating procedures to be familiar with details of engaging with guest visitors, employees and visitors
• Assists with any changes or new information promptly and reliably, following up with the customer to ensure satisfaction with course of action
• Ensures positive guest/group experience, through personal interaction and attendance at functions or other interactions throughout the day. Must be flexible to accommodate irregular and/or extended hours.
• Assists with administrative responsibilities, including supply ordering, visual inspection of conference rooms, guest space or supply closet or other responsibilities as required and requested.
• Provides travel assistance, calling cabs, communicating arrival, etc.
• Displays professionalism and a sense of pride in all aspects of his/her duties and responsibilities
• Understands and adheres to all safety and security protocols
• Reviews internal work order system and reports service requests through building work order system. Communicates to building management as tenant/landlord liaison
• Coordinates necessary corrective actions by property management personnel, AV techs, or third party vendors
• Serves as a liaison between client and building vendors
• Assists in the coordination of events/catering/ad hoc requests

Job description

Role & responsibilities

• Ensures a smooth and seamless employee and guest experience by communicating warmly, clearly and effectively with the employee, guest, employee host, vendors, etc. to meet the request at hand
• Consistently offers professional, friendly and welcoming interactions
• Answers and screens all incoming internal calls to handle callers inquiries whenever appropriate and possible. Re-directs calls as needed and takes adequately detailed messages when required
• Greets, assists and/or directs visitors, vendors and the general public employing a professional, courteous, and respectful demeanor at all times
• Manages visitor badges and maintains appropriate visitor records
• Is actively visible in the reception area and always accessible to the customer via phone or walkie talkie. Provides advance notice to manager and customer for personal time off.
• Provides administrative relief and support, as needed, for personnel in administration, mail room and copy/publication
• Maintains guest registration logs via electronic guest management system
• Schedules, organizes and assists with event and meeting room reservations
• Reviews all appropriate documents, manuals and standard operating procedures to be familiar with details of engaging with guest visitors, employees and visitors
• Assists with any changes or new information promptly and reliably, following up with the customer to ensure satisfaction with course of action
• Ensures positive guest/group experience, through personal interaction and attendance at functions or other interactions throughout the day. Must be flexible to accommodate irregular and/or extended hours.
• Assists with administrative responsibilities, including supply ordering, visual inspection of conference rooms, guest space or supply closet or other responsibilities as required and requested.
• Provides travel assistance, calling cabs, communicating arrival, etc.
• Displays professionalism and a sense of pride in all aspects of his/her duties and responsibilities
• Understands and adheres to all safety and security protocols
• Reviews internal work order system and reports service requests through building work order system. Communicates to building management as tenant/landlord liaison
• Coordinates necessary corrective actions by property management personnel, AV techs, or third party vendors
• Serves as a liaison between client and building vendors
• Assists in the coordination of events/catering/ad hoc requests