Process Trainer

TELUS Digital; Dadri; On-site; INR 600,000 - 700,000; Full time

Benefits offered by this job

Salary Range upto 7.0 LPA

Annual Bonus

Medicare Facility (free online consult

Free pick up and drop within 35 Kms

Medical Insurance

Life Insurance

Job summary

You will use an LMS to track completions and report ROI, contributing to continuous learning and performance improvements.

Qualifications

• 2+ years of experience as Process Trainer for International Voice process.
• Certifications in training and development preferred.
• B2/C1 Verbal & Written English.

Responsibilities

• Design and develop training materials and instructional guides.
• Deliver training programs in-person and virtually.
• Conduct training needs assessments with managers.
• Identify skill gaps and propose remediation methods.
• Plan and implement training programs.
• Monitor training effectiveness and ROI regularly.
• Collaborate with SMEs to ensure content accuracy.
• Utilize LMS to track completions and reporting.

Skills

English communication

Process trainer

Night shift readiness

LMS familiarity

Education

Graduate/Postgraduate

Tools

LMS

Job description

Description

Walk In Date- 20 Aug 2026 (Thu)
Walk In Time- 12:00 PM-4:00 PM
Venue- TELUS Digital, Tower-6, UG Floor, Candor Techspace, Sector-135 Noida UP 201304

Role & Responsibilities

• Help design and develop relevant and engaging training materials, and instructional guides.
• Utilize a variety of instructional techniques and formats, such as role-playing, simulations, and team exercises.
• Conduct training needs assessments by collaborating with managers and employees.
• Analyze and identify gaps in skills and knowledge, and propose methods to address these gaps.
• Program/Training Plan Implementation.
• Deliver training programs, ensuring they are aligned with company goals and objectives.
• Facilitate in-person and virtual training sessions and workshops.
• Monitor and evaluate training programs' effectiveness, success, and ROI periodically and report on them.
• Collect and analyze data to assess the impact of training programs on team members' performance.
• Communication and Collaboration:
• Work closely with subject matter experts to ensure content accuracy and relevance.
• Foster a culture of continuous learning and development within the organization.
• Utilize learning management systems (LMS) to organize, track and report training initiatives and course completions
• Stay updated with the latest instructional technologies and tools

Preferred Candidate Profile

• Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible)
• 2+ years of experience as Process Trainer from International Voice process
• Certifications in training and development
• B2/C1 Verbal & Written English
• Excellent communication in English.
• Should be comfortable in night shifts and rotational week offs.

Perks and Benefits

• Salary Range- Upto 7.0 LPA
• Annual Bonus
• Medicare Facility(free online consultation with Doc)
• Free pick up and drop facility will be provided within 35 Kms range
• Medical Insurance
• Life Insurance

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.