Walk-in | International Chat

ATAIN; Gurugram District; On-site; INR 167,000 - 279,000; Full time

Job summary

ATAIN in Gurugram, India is seeking an International Chat Support Executive. The role targets graduates and undergraduates with international chat experience for handling customer queries and providing product information.

Rotational shifts and weekly offs are part of the schedule. Freshers may apply if they are Graduates; undergraduates require minimum 6 months of international chat experience. Immediate joiners preferred.

Qualifications

• Excellent written English communication skills.
• Good typing speed and grammar skills.
• Basic computer proficiency and multitasking ability.
• Strong customer service orientation and problem-solving skills.

Responsibilities

• Handle customer queries and concerns via chat support in a professional and timely manner.
• Provide accurate information regarding products, services, and processes.
• Resolve customer issues effectively while ensuring high customer satisfaction.
• Maintain chat quality standards and meet defined productivity targets.
• Escalate complex issues to the relevant team when required.
• Accurately document customer interactions in the CRM/system.
• Follow company policies, compliance, and process guidelines.
• Deliver a positive customer experience through excellent written communication.

Education

Graduate

Undergraduate

Job description

Role & responsibilities

• Handle customer queries and concerns via chat support in a professional and timely manner.
• Provide accurate information regarding products, services, and processes.
• Resolve customer issues effectively while ensuring high customer satisfaction.
• Maintain chat quality standards and meet defined productivity targets.
• Escalate complex issues to the relevant team when required.
• Accurately document customer interactions in the CRM/system.
• Follow company policies, compliance, and process guidelines.
• Deliver a positive customer experience through excellent written communication.

Preferred candidate profile

• Graduates: Freshers & Experienced candidates can apply.
• Undergraduates: Minimum 6 months of International Chat Support experience is mandatory.
• Excellent written English communication skills.
• Good typing speed and grammar skills.
• Basic computer proficiency and multitasking ability.
• Comfortable working in rotational shifts and rotational week offs.
• Strong customer service orientation and problem-solving skills.
• Immediate joiners preferred.

Job Details

• Position: International Chat Support Executive
• Process: International Chat Support
• Qualification: Graduate / Undergraduate
• Experience:
  • Graduates: Freshers & Experienced
  • Undergraduates: Minimum 6 Months International Chat Experience
• Shift: Rotational Shifts
• Week Offs: Rotational Offs
• Working Days: 5 Days a Week
• Joining: Immediate Joiners Preferred

Note: Freshers are eligible only if they are Graduates. Undergraduates must have a minimum of 6 months of International Chat Support experience.