Customer Support Executive - Domestic Chat Process

TRDFIN Support Services Pvt Ltd; Dadri; On-site; INR 279,000 - 334,800; Full time

Benefits offered by this job

Transportation: Both side cab facility provided

Growth opportunities with structured career paths

Job summary

A leading support services company is hiring a Customer Support Executive for their Domestic Chat Process team. The role involves handling customer queries via chat, requiring strong communication skills and a customer-first attitude. Candidates with prior BPO experience are preferred, but motivated freshers are also welcome. The company offers a 5-day workweek, growth opportunities, and a supportive environment.

Qualifications

• Minimum 6 months of BPO experience (chat or voice process preferred).
• Flexibility to work in rotational shifts.
• Immediate joiners will be given preference.

Responsibilities

• Handle inbound and outbound customer queries via chat in a professional manner.
• Provide accurate information and resolve issues to ensure customer satisfaction.
• Maintain a high level of customer service quality focused on FCR and CSAT scores.

Skills

Strong written communication skills in English

Good problem-solving skills

Customer-centric approach

Typing speed of at least 25–30 WPM

Job description

Customer Support Executive - Domestic Chat Process

We are hiring Customer Support Executives for our Domestic Chat Process team. The ideal candidate should have strong communication skills, a customer-first attitude, and the ability to handle customer interactions efficiently through chat support. Candidates with prior BPO experience are preferred, though motivated freshers with excellent skills will also be considered.

Key Responsibilities:

• Handle inbound and outbound customer queries via chat in a professional and timely manner.
• Provide accurate information, resolve issues, and ensure customer satisfaction.
• Maintain a high level of customer service quality with a focus on First Contact Resolution (FCR) and CSAT scores.
• Escalate unresolved issues to the concerned department while ensuring follow-ups.
• Adhere to process guidelines and meet performance benchmarks (TAT, productivity, and quality).

Required Skills & Qualifications:

• Minimum 6 months of BPO experience (chat or voice process preferred).
• Strong written communication skills in English.
• Typing speed of at least 25–30 WPM with accuracy.
• Good problem-solving skills and customer-centric approach.
• Flexibility to work in rotational shifts.
• Immediate joiners will be given preference.
• Work Schedule: 5 days working, 2 rotational offs.
• Transportation: Both side cab facility provided.
• Growth opportunities with structured career paths.

We offer a competitive work environment with a 5-day workweek and opportunities for growth.

We are an equal opportunities employer and welcome applications from all qualified candidates.