Walk-in Bengali Fresher - Experienced | Domestic Process

ATAIN; Gurugram District, Delhi; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Attractive incentives

Cab facilities for odd-hour shifts

Career growth opportunities

Training and a supportive work环境

Job summary

ATAIN in Gurugram is hiring for a banking customer support role. You will handle inbound queries, resolve issues, and document interactions while maintaining professional conduct.

Graduation is mandatory. Fluent Bengali and basic English/Hindi are required. The role involves rotational/odd-hour shifts with immediate joining preferred. Attractive incentives and training opportunities are provided.

Qualifications

• Graduation is mandatory.
• Fluent communication in Bengali; basic English and Hindi.
• Strong customer service and interpersonal skills.
• Willingness to work in rotational/odd-hour shifts.
• Immediate joiners will be preferred.

Responsibilities

• Handle inbound customer queries related to banking products and services.
• Provide prompt and accurate resolutions while ensuring customer satisfaction.
• Assist customers with account-related information, transactions, service requests, and general inquiries.
• Maintain a professional and empathetic approach during customer interactions.
• Accurately document customer conversations and update records in the system.
• Adhere to company policies, quality standards, and compliance guidelines.

Skills

Bengali fluency

Basic English/Hindi

Customer service

Interpersonal skills

Education

Graduation

Job description

Hiring for customer support role banking process

Job Responsibilities:

• Handle inbound customer queries related to banking products and services.
• Provide prompt and accurate resolutions while ensuring excellent customer satisfaction.
• Assist customers with account-related information, transactions, service requests, and general inquiries.
• Maintain a professional and empathetic approach during customer interactions.
• Accurately document customer conversations and update records in the system.
• Adhere to company policies, quality standards, and compliance guidelines.

Candidate Requirements:

• Graduation is mandatory.
• Fluent communication skills in Bengali and basic English/Hindi.
• Good customer service and interpersonal skills.
• Comfortable working in rotational/odd-hour shifts.
• Immediate joiners will be preferred.

Perks & Benefits:

• Attractive incentives
• Cab facilities for odd-hour shifts
• Career growth opportunities
• Training and a supportive work environment