Walk-in | Hiring Bengali speaker | Customer Support role hiring

ATAIN; Gurugram District, New Delhi; On-site; INR 240,000 - 420,000; Full time

Benefits offered by this job

Attractive incentives

Cab facility

Career growth

Training & support

Job summary

ATAIN is hiring for a customer support role focusing on banking processes. The role involves handling inbound queries, delivering prompt resolutions, and ensuring customer satisfaction in a banking context.

You will assist with account information, transactions, and service requests while maintaining professionalism and empathy in every interaction. The position requires graduation and fluent Bengali communication, along with basic English/Hindi.

Qualifications

• Graduation is mandatory.
• Fluent communication in Bengali and basic English/Hindi.
• Good customer service and interpersonal skills.
• Comfortable working in rotational/odd-hour shifts.
• Immediate joiners will be preferred.

Responsibilities

• Handle inbound customer queries related to banking products and services.
• Provide prompt and accurate resolutions while ensuring excellent customer satisfaction.
• Assist customers with account-related information, transactions, service requests, and general inquiries.
• Maintain a professional and empathetic approach during customer interactions.
• Accurately document customer conversations and update records in the system.
• Adhere to company policies, quality standards, and compliance guidelines.

Skills

Bengali fluency

Basic English

Hindi basics

Education

Graduation

Job description

Hiring for customer support role banking process

Job Responsibilities:

• Handle inbound customer queries related to banking products and services.
• Provide prompt and accurate resolutions while ensuring excellent customer satisfaction.
• Assist customers with account-related information, transactions, service requests, and general inquiries.
• Maintain a professional and empathetic approach during customer interactions.
• Accurately document customer conversations and update records in the system.
• Adhere to company policies, quality standards, and compliance guidelines.

Candidate Requirements:

• Graduation is mandatory.
• Fluent communication skills in Bengali and basic English/Hindi.
• Good customer service and interpersonal skills.
• Comfortable working in rotational/odd-hour shifts.
• Immediate joiners will be preferred.

Perks & Benefits:

• Attractive incentives
• Cab facilities for odd-hour shifts
• Career growth opportunities
• Training and a supportive work environment