Hiring: Bengali Customer Service Executive | Banking Process

ATAIN; New Delhi, Gurugram District, Delhi; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Attractive incentives

Cab facilities for odd-hour shifts

Career growth opportunities

Training and supportive environment

Job summary

ATAIN in Delhi is seeking a customer service executive to handle inbound banking queries and provide accurate resolutions, ensuring high customer satisfaction. You will assist with accounts, transactions and general inquiries while maintaining professional empathy.

Graduation is mandatory; Bengali fluency with basic English/Hindi is required. Candidates should be comfortable with rotational/odd-hour shifts and can expect training, incentives, and growth opportunities.

Qualifications

• Graduation is mandatory.
• Fluent communication in Bengali and basic English/Hindi.
• Good customer service and interpersonal skills.
• Willing to work in rotational/odd-hour shifts.

Responsibilities

• Handle inbound customer queries related to banking products and services.
• Provide prompt and accurate resolutions while ensuring customer satisfaction.
• Assist customers with account information, transactions, service requests, and general inquiries.
• Document conversations and update records in the system accurately.
• Adhere to company policies, quality standards, and compliance guidelines.

Skills

Bengali fluency

Basic English

Basic Hindi

Customer service

Education

Graduation

Job description

Job Responsibilities:

• Handle inbound customer queries related to banking products and services.
• Provide prompt and accurate resolutions while ensuring excellent customer satisfaction.
• Assist customers with account-related information, transactions, service requests, and general inquiries.
• Maintain a professional and empathetic approach during customer interactions.
• Accurately document customer conversations and update records in the system.
• Adhere to company policies, quality standards, and compliance guidelines.

Candidate Requirements:

• Graduation is mandatory.
• Fluent communication skills in Bengali and basic English/Hindi.
• Good customer service and interpersonal skills.
• Comfortable working in rotational/odd-hour shifts.
• Immediate joiners will be preferred.

Perks & Benefits:

• Attractive incentives
• Cab facilities for odd-hour shifts
• Career growth opportunities
• Training and a supportive work environment