Walk-in | Desktop Support Engineer

Net Access India; Chennai District; On-site; INR 300,000 - 520,000; Full time

Job summary

Net Access India seeks an IT helpdesk professional to provide frontline support for desktops, laptops, printers, scanners, and peripherals. You will install and support Microsoft 365 apps and Outlook, configure Windows 10/11, and resolve issues via phone, email, chat, and remote sessions within SLA timelines.

Responsibilities include partnering with L2/L3 teams, documenting incidents, and ensuring patching and security compliance while assisting with video conferencing setups.

Qualifications

• Provide first-level technical support for desktops, laptops, printers, scanners, and other IT peripherals.
• Install, configure, troubleshoot, and support Microsoft 365 (Office 365) applications, including Outlook email configuration.
• Install and support Windows 10 & Windows 11 operating systems.
• Troubleshoot network connectivity and application-related issues.
• Resolve user issues through phone, email, chat, and remote support within defined SLA timelines.
• Collaborate with L2/L3 support teams for issue escalation and timely resolution.
• Maintain accurate documentation of incidents, service requests, and resolutions in the ticketing system.
• Follow IT support processes, security policies, and operational procedures

Responsibilities

• Provide frontline IT support for end-user devices and peripherals.
• Configure and support Microsoft 365 suite and Outlook configurations.
• Install and troubleshoot Windows 10/11 environments.
• Document issues, actions, and outcomes in ticketing systems.
• Collaborate with higher-tier teams to resolve incidents and implement fixes.
• Assist in maintaining security patches and routine IT operations.
• Assist users with video conferencing setups and connectivity.
• Maintain user communication and SLA adherence.

Skills

Communication skills

Self-motivation

Problem solving

Team collaboration

Job description

Key Responsibilities

• Provide first-level technical support for desktops, laptops, printers, scanners, barcode devices, and other IT peripherals.
• Install, configure, troubleshoot, and support Microsoft 365 (Office 365) applications, including Outlook email configuration.
• Install, configure, and troubleshoot Windows 10 & Windows 11 operating systems.
• Install and support antivirus software, Microsoft Office, email clients, and other business applications.
• Perform hardware diagnostics and troubleshooting for desktops, laptops, printers, scanners, barcode machines, and related devices.
• Manage desktop and laptop patching activities and ensure systems are updated with the latest security patches.
• Troubleshoot network connectivity and application-related issues.
• Assist in configuring and supporting video conferencing solutions.
• Possess basic knowledge of UPS systems and electrical earthing concepts.
• Resolve user issues through phone, email, chat, and remote support within defined SLA timelines.
• Collaborate with L2/L3 support teams for issue escalation and timely resolution.
• Maintain accurate documentation of incidents, service requests, and resolutions in the ticketing system.
• Manage user expectations by providing timely updates on issue status and resolution timelines.
• Follow IT support processes, security policies, and operational procedures

Desired Candidate Profile

• Should be self-motivated and a self-starter
• Should be able to thrive in a performance-driven environment
• Good communication skills
• Male candidates only