Desktop Support Engineer

Arcis E Services; Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Arcis E Services in Mumbai, India is seeking an IT Helpdesk/Desktop Support Specialist to diagnose, repair, and deploy hardware and software solutions. The role focuses on desktops, laptops, printers, and office automation tools, with customer-facing duties and collaboration with internal teams.

The ideal candidate will be proficient in Microsoft 365, basic security tools, and networking basics, and be willing to travel to client sites as needed to ensure smooth operations.

Qualifications

• Troubleshoot and install IT hardware including desktops, laptops, printers, and scanners.
• Understand Microsoft 365, antivirus tools, and endpoint security.
• Basic knowledge of servers, switches, and routers.
• Strong communication and professional conduct.
• Willing to travel to client locations.

Responsibilities

• Diagnose and resolve technical issues related to desktops, laptops, and printers.
• Install and configure desktop, laptop, and printer hardware.
• Install and configure office automation tools.
• Support basic M365 application, antivirus and endpoint security management.
• Communicate effectively with end-users and internal teams.

Skills

IT hardware troubleshooting

Microsoft 365

Endpoint security

Servers & networking basics

Communication skills

Travel to client locations

Job description

Key Responsibilities:

• Diagnose and resolve technical issues related to desktops, laptops, and printers.
• Perform installation and configuration of desktop, laptop, and printer hardware.
• Install and configure office automation tools.
• Support basic M365 application, antivirus and endpoint security management.
• Communicate effectively with end-users and internal teams.

Required Skills & Knowledge:

• Proficient in troubleshooting and installation of IT hardware (Desktops, Laptops, Printers, Scanners)
• Understanding of Microsoft 365, antivirus tools and endpoint security
• Basic knowledge about Servers, Switches, and Routers
• Good communication skills and professional conduct
• Open to traveling to client locations