Deskside Support Engineer

Syndrome NewEdge; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

Syndrome NewEdge in Mumbai, India, is seeking a Desktop Support Engineer to provide end-user technical support, troubleshoot hardware and software, and ensure smooth day-to-day IT operations. The role focuses on Windows environments and on-site assistance for office users.

The ideal candidate will handle L1/L2 incidents, manage Active Directory user accounts, configure Office 365, and coordinate with vendors for hardware issues, while following IT security policies and using common ticketing

Qualifications

• Bachelor’s degree or Diploma in Computer Science, IT, or related field.
• Certifications such as CompTIA A+, Microsoft Certified, or ITIL are an added advantage.
• Experience with Windows 10/11, Office 365, and basic Active Directory management.

Responsibilities

• Provide L1/L2 desktop support to end users.
• Install, configure, and troubleshoot Windows desktops and laptops.
• Diagnose and resolve hardware, software, printer, and peripheral issues.
• Install, configure, and support Microsoft Office 365 applications.
• Manage user accounts, passwords, and permissions in Active Directory.
• Configure Outlook, Teams, VPN, and email-related issues.
• Support printers, scanners, and other office IT equipment.
• Perform OS installation, upgrades, patch management, and software deployment.
• Troubleshoot LAN/Wi-Fi connectivity and basic network issues.
• Maintain IT asset inventory and documentation.
• Handle incident and service requests through ticketing tools.
• Coordinate with vendors for hardware repairs and warranty support.
• Ensure compliance with IT security policies and endpoint protection.

Skills

Windows 10/11 Admin

Office 365

Active Directory

Outlook

Printer/Peripheral support

Basic networking

Remote support tools

ITSM/Ticketing (ServiceNow/Jira)

Hardware troubleshooting

Education

Bachelor’s degree or Diploma in Computer Science/IT

Certifications such as CompTIA A+, Microsoft Certified, ITIL

Tools

AnyDesk

TeamViewer

Remote Desktop

ServiceNow

Jira

ManageEngine

Intune

SCCM/Endpoint Manager

Job description

Job Description: Desktop Support Engineer

Job Title: Desktop Support Engineer
Experience: 25 Years
Location: [Location]
Employment Type: Full-time

Job Summary

We are looking for a Desktop Support Engineer to provide technical support for end-user systems, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations. The ideal candidate should have strong problem-solving skills and experience supporting Windows environments.

Key Responsibilities

• Provide L1/L2 desktop support to end users.
• Install, configure, and troubleshoot Windows desktops and laptops.
• Diagnose and resolve hardware, software, printer, and peripheral issues.
• Install, configure, and support Microsoft Office 365 applications.
• Manage user accounts, passwords, and permissions in Active Directory.
• Configure and troubleshoot Outlook, Teams, VPN, and email-related issues.
• Support printers, scanners, and other office IT equipment.
• Perform OS installation, upgrades, patch management, and software deployment.
• Troubleshoot LAN/Wi-Fi connectivity and basic network issues.
• Maintain IT asset inventory and documentation.
• Handle incident and service requests through ticketing tools (ServiceNow, Jira, Freshservice, etc.).
• Coordinate with vendors for hardware repairs and warranty support.
• Ensure compliance with IT security policies and endpoint protection.

Required Skills

• Windows 10/11 Administration
• Microsoft Office 365
• Active Directory & Group Policy (basic knowledge)
• Outlook & Exchange support
• Hardware troubleshooting (Desktop/Laptop)
• Printer and peripheral support
• Basic networking (TCP/IP, DNS, DHCP)
• Remote support tools (AnyDesk, TeamViewer, Remote Desktop)
• ITSM/Ticketing tools (ServiceNow, Jira, ManageEngine, etc.)

Preferred Skills

• Knowledge of Microsoft Intune, SCCM, or Endpoint Manager
• Basic understanding of Azure AD
• Experience with antivirus and endpoint security solutions
• ITIL Foundation certification (preferred)

Qualifications

• Bachelor’s degree or Diploma in Computer Science, IT, or related field.
• Certifications such as CompTIA A+, Microsoft Certified, or ITIL are an added advantage.