Customer support / Technical support (US Voice) Professional

Ciber; Chennai District; On-site; INR 250,000 - 380,000; Full time

Job summary

Ciber seeks an experienced professional for international voice support based in Chennai. You will handle US/UK/EU queries, resolve tickets over calls, and ensure a positive customer experience.

The role requires 1–4 years in international voice processes, exceptional verbal communication, strong interpersonal skills, and willingness to work US shifts. You’ll troubleshoot issues and document resolutions in a clear, timely manner.

Qualifications

• Minimum 1 to 4 years of experience in an international voice process is mandatory.
• Excellent verbal communication and customer handling skills.
• Strong interpersonal, problem-solving, and multitasking abilities.
• Willingness to work in US/rotational shifts.

Responsibilities

• Candidate should have prior work experience in international voice support (US/UK/EU).
• Respond to and resolve tickets over calls in a timely and professional manner.
• Troubleshoot hardware, software, and basic networking issues.
• Escalate complex problems to second-level support teams
• Maintain accurate records and documentation
• Assist with user account setup, access, and other user related tasks.
• Ensure high levels of customer satisfaction through effective communication and problem resolution.

Skills

International voice process

Verbal communication

Customer handling

Interpersonal skills

Problem-solving

Multitasking

US shifts

Job description

About the Role:

The role primarily requires strong international voice process experience, excellent communication skills, and the ability to handle customer queries efficiently while ensuring a positive support experience.

Key Responsibilities:

• Candidate should have prior work experience in international voice support (US/UK/EU).
• Respond to and resolve tickets over calls in a timely and professional manner.
• Troubleshoot hardware, software, and basic networking issues.
• Escalate complex problems to second-level support teams
• Maintain accurate records and documentation
• Assist with user account setup, access, and other user related tasks.
• Ensure high levels of customer satisfaction through effective communication and problem resolution.

Required Skills Qualifications:

• Minimum 1 to 4 years of experience in an international voice process is mandatory.
• Excellent verbal communication and customer handling skills.
• Strong interpersonal, problem-solving, and multitasking abilities.
• Willingness to work in US/rotational shifts.