Walk-in | Customer Support Representative-International Chat process

TP; Hyderabad; On-site; INR 330,000 - 390,000; Full time

Benefits offered by this job

Two-way cab within 25 KM radius

International exposure

Job summary

TP in Hyderabad is seeking International Chat Support Executives to engage with international customers via chat, resolve queries promptly, and deliver a seamless support experience.

Open to freshers and experienced candidates with strong written English skills, you will work from our office at DLF, Gachibowli, Hyderabad, on a 24/7 rotational schedule, including night shifts as required.

Qualifications

• Undergraduate or Graduate (Any Discipline).
• Freshers and Experienced candidates are welcome to apply.
• Good written communication skills in English.
• Basic computer knowledge and typing proficiency.
• Willingness to work from the office and in rotational shifts.

Responsibilities

• Respond to customer inquiries via chat
• Resolve customer concerns efficiently and professionally
• Maintain high customer satisfaction levels
• Adhere to quality and process guidelines
• Escalate complex issues to the appropriate teams when required

Skills

Written English communication

Typing proficiency

Basic computer knowledge

Education

Undergraduate or Graduate

Job description

Job Title : International Chat Support Executive

We are looking for enthusiastic and customer-focused individuals to join our team as International Chat Support Executives. This opportunity is open to both freshers and experienced candidates who possess strong written communication skills and a passion for delivering excellent customer service.

In this role, you will interact with international customers through chat, assist them with their queries, provide timely resolutions, and ensure a seamless customer experience. Candidates should be comfortable working in a fast-paced environment and handling multiple conversations while maintaining accuracy and professionalism.

Work Location: DLF, Gachibowli, Hyderabad

Hr Reference: Hr Vamsi (Write Hr name on your resume while walkin to office)

Compensation & Benefits:

• Freshers: 3.3 LPA
• Experienced Candidates: Up to 3.9 LPA
• Two-way cab facility provided within a 25 KM radius
• Exposure to an international customer support environment

Eligibility Criteria:

• Undergraduate or Graduate (Any Discipline)
• Freshers and Experienced candidates are welcome to apply
• Good written communication skills in English
• Basic computer knowledge and typing proficiency
• Willingness to work from the office and in rotational shifts

Key Responsibilities:

• Respond to customer inquiries via chat
• Resolve customer concerns efficiently and professionally
• Maintain high customer satisfaction levels
• Adhere to quality and process guidelines
• Escalate complex issues to the appropriate teams when required

Shift & Work Schedule:

• 24/7 rotational shifts
• 5 working days, 2 rotational week-offs
• Comfortable working in night shifts (as per business requirement)