Walk-in | Hiring Chat/Email Process

IntouchCX; Bengaluru; On-site; INR 162,000 - 198,000; Full time

Benefits offered by this job

Food is Provided Free of Cost

Two-way Cab Facility (within hiring/r)

Career Growth & Learning Opportunities

Employee Engagement Activities

Job summary

IntouchCX is seeking an International Chat Support Associate to engage with customers via live chat from Bengaluru. The role emphasizes accurate information delivery, quick query resolution, and keeping detailed records while meeting targets in a fast-paced environment.

Freshers are eligible; a minimum typing speed of 30 WPM is required, with strong English writing skills. Night shifts, cab facility, and growth opportunities are offered.

Qualifications

• Freshers are eligible.
• Excellent written English communication skills.
• Typing speed of 30 WPM or above with good accuracy.
• Basic computer knowledge and ability to work on multiple applications.
• Strong problem-solving and customer service skills.
• Ability to multitask and work in a target-driven environment.

Responsibilities

• Respond to customer queries promptly through live chat.
• Provide accurate information and resolve customer concerns professionally.
• Handle multiple chat conversations simultaneously with efficiency.
• Escalate complex issues to the concerned team when required.
• Maintain accurate records of customer interactions.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies, processes, and compliance guidelines.

Skills

English communication

Typing 30 WPM

Customer service

Education

Any Graduate/Undergraduate

Job description

Job description: We are looking for a customer-focused and detail-oriented International Chat Support Associate to join our team. The ideal candidate should have a minimum of 6 months of experience in an International Chat Process, possess excellent written communication skills, and be comfortable handling customer queries through chat in a fast-paced environment.

Key Responsibilities

• Respond to customer queries promptly through live chat.
• Provide accurate information and resolve customer concerns professionally.
• Handle multiple chat conversations simultaneously with efficiency.
• Escalate complex issues to the concerned team when required.
• Maintain accurate records of customer interactions.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies, processes, and compliance guidelines.

Eligibility Criteria

• Freshers are Eligible
• Excellent written English communication skills.
• Typing speed of 30 WPM or above with good accuracy.
• Basic computer knowledge and ability to work on multiple applications.
• Strong problem-solving and customer service skills.
• Ability to multitask and work in a target-driven environment.

Shift Requirements

• Must be flexible to work Night Shifts.
• 5 days working and Rotational week off!

Transportation

• Two-way cab facility will be provided for employees residing within the hiring radius, as per company policy.

Preferred Candidate Profile

• Customer-centric attitude with a positive and professional approach.
• Ability to work independently and as part of a team.
• Strong attention to detail and time management skills.
• Quick learner with the ability to adapt to changing business requirements.

Education

• Any Graduate or Undergraduate

Benefits

• Food is Provided Free of Cost
• Two-way Cab Facility (within hiring radius)
• Career Growth & Learning Opportunities
• Employee Engagement Activities

Contact Details

HR: Sonia Lewis

Phone: [phone]

Email: [e-mail]

Interview Details

Day : Monday to Friday (Saturday and Sunday no interviews)

Time: 10:00AM to 3:00 PM