International Chat Support Executive | Gurgaon

Wsne Consulting; Gurugram District; On-site; INR 201,000 - 234,000; Full time

Benefits offered by this job

In-hand salary 18k-21k

Lucrative incentives

Monthly variable 2500-3500

5 days working

24x7 shifts / night shifts

Cabs provided

Job summary

Wsne Consulting in Gurugram is seeking enthusiastic International Chat Support Executives to handle chat with international customers and resolve queries. The role requires excellent English, basic computer skills, and a customer-service mindset.

You’ll work in rotational shifts, including night shifts, with in-hand salary between 18k-21k and incentives. Candidates should be graduates or undergraduates with good communication skills and will maintain CRM records, follow policies, and meet

Qualifications

• Graduate or undergraduate candidates with good communication skills.
• Excellent spoken and written English.
• Basic computer knowledge and good typing skills.
• Willingness to work in international voice/chat support.
• Customer-service-oriented attitude.

Responsibilities

• Handle chat with international customers.
• Respond to customer queries through chat support.
• Understand customer concerns and provide appropriate solutions.
• Maintain professional and courteous communication with customers.
• Resolve customer issues within the defined turnaround time.
• Provide accurate information regarding products, services, orders, or processes.
• Maintain proper records of customer interactions and update CRM/system details.
• Follow company policies, quality standards, and communication guidelines.
• Escalate complex or unresolved issues to the appropriate department.
• Achieve assigned targets related to customer satisfaction, quality, productivity, and response time.
• Ensure a positive customer experience during every interaction.
• Work effectively with team members and other departments.
• Be flexible to work in rotational shifts, including night shifts, as required for international processes

Skills

Communication skills

Excellent English

Typing speed

Basic computer knowledge

Customer-service mindset

Education

Graduate or undergraduate

Job description

We are looking for enthusiastic and customer-focused International Chat Support Executives to join our team. The selected candidates will be responsible for handling international customers through chat support, resolving queries, providing accurate information, and ensuring a high level of customer satisfaction.

Role & responsibilities

• Handle chat with international customers.
• Respond to customer queries through chat support.
• Understand customer concerns and provide appropriate solutions.
• Maintain professional and courteous communication with customers.
• Resolve customer issues within the defined turnaround time.
• Provide accurate information regarding products, services, orders, or processes.
• Maintain proper records of customer interactions and update CRM/system details.
• Follow company policies, quality standards, and communication guidelines.
• Escalate complex or unresolved issues to the appropriate department.
• Achieve assigned targets related to customer satisfaction, quality, productivity, and response time.
• Ensure a positive customer experience during every interaction.
• Work effectively with team members and other departments.
• Be flexible to work in rotational shifts, including night shifts, as required for international processes

Preferred candidate profile

• Graduate or undergraduate candidates with good communication skills.
• Excellent spoken and written English.
• Basic computer knowledge and good typing skills.
• Willingness to work in international voice/chat support.
• Customer-service-oriented attitude.

Perks & Benefits

18k-21k In hand

Lucrative Incentives

2500-3500 Monthly Variable

5 Days working

24*7 Shifts / Night shifts

Both side cabs

Job Location : Gurugram