Walk-in Drive-International chat process

IntouchCX; Hyderabad; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

Attractive Performance Incentives

Rewards & Recognition Programs

PF & ESI Benefits

Career Growth Opportunities

Employee-Friendly Work Environment

Job summary

IntouchCX in Hyderabad is hiring an International Non-Voice Support Executive to handle global customer queries with a focus on service quality. You will work from office in rotating US process shifts, delivering professional assistance and maintaining CSAT targets.

The role requires excellent English communication, basic CRM knowledge, and a customer-first mindset. Prior experience in international non-voice support is preferred, with opportunities for growth and strong team support.

Qualifications

• Minimum 6 months of experience in International Non-Voice Process or customer support.
• Excellent verbal English communication.
• Ability to handle escalations professionally and work in rotational shifts.

Responsibilities

• Handle inbound calls from international customers (US process).
• Resolve account, billing, subscriptions, and general support queries.
• Provide effective issue resolution while maintaining a positive experience.
• Demonstrate strong customer handling and active listening skills.
• Maintain high CSAT scores and quality standards.
• Document customer interactions accurately in CRM tools.
• Follow call handling processes and compliance guidelines.
• Meet metrics like Quality Score, AHT, CSAT, and productivity.
• Build rapport and aim for first-call resolution.

Skills

Excellent English communication

Problem-solving

Active listening

Education

High School Diploma / Intermediate / Graduate

Tools

CRM systems

Job description

Hiring: International Non -Voice Support Executive | IntouchCX | Hyderabad

About IntouchCX

IntouchCX is a global customer care and technology company with over 25 years of experience delivering exceptional customer experiences. We partner with leading brands worldwide, providing customer support, technical assistance, retention solutions, and digital customer engagement services.

Job Title: International Non-Voice Support Executive

Location: Hyderabad (Work from Office)
Shift: Rotational Shifts (US Process)
Working Days: 5 Days Working | 2 Rotational Week Offs

Job Description

We are looking for dynamic and customer-focused professionals to join our International Non -Voice Support Team. The ideal candidate should possess excellent communication skills and be passionate about delivering outstanding customer service to global customers.

Key Responsibilities

• Handle inbound customer calls from international customers (US process).
• Resolve customer queries related to accounts, billing, subscriptions, and general support.
• Provide effective issue resolution while ensuring a positive customer experience.
• Demonstrate strong customer handling and active listening skills.
• Maintain high levels of customer satisfaction (CSAT) and quality standards.
• Accurately document customer interactions in CRM tools.
• Follow call handling processes and compliance guidelines.
• Meet performance metrics such as Quality Score, AHT (Average Handle Time), CSAT, and Productivity.
• Build rapport with customers and deliver first-call resolution whenever possible.

Desired Candidate Profile

• Minimum 6 months of experience in International Non-Voice Process, Customer Support, Customer Service, or Technical Support. email support
• Excellent verbal communication skills in English.
• Strong customer service orientation and problem-solving abilities.
• Good listening, probing, and interpersonal skills.
• Ability to handle customer escalations professionally.
• Comfortable working in rotational shifts and a fast-paced environment.
• Basic computer knowledge and familiarity with CRM systems.
• Experience in BPO/Call Center/Contact Center environment is preferred.

Educational Qualification

• High School Diploma / Intermediate / Graduate (Any Stream)

Perks & Benefits

• Attractive Performance Incentives
• Rewards & Recognition Programs
• PF & ESI Benefits
• Career Growth Opportunities
• Employee-Friendly Work Environment

Walk-in Details

Location: B16, Mindspace, 5th Floor, Behind Inorbit Mall, Hyderabad
Interview Timing: 11:30 AM 3:30 PM
Contact Person: HR Vijaya
Contact Number: 8019391888

Note

Please carry your updated resume and Aadhaar Card for the interview. Mention "HR Vijaya" as the reference on your resume.