Walk-in | Chat Support Associate

Tech Mahindra; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary package

Incentives based on performance

Cab facility (2 way)

Job summary

Tech Mahindra is seeking an International Chat Process Executive to handle customer queries via online chat platforms with a focus on accuracy, professionalism, and international client satisfaction.

The role requires handling multiple chats, providing product and policy information, and maintaining detailed documentation. Night shift capability is preferred, with competitive compensation and incentives.

Qualifications

• Excellent written communication in English.
• Good typing speed and accuracy.
• Strong problem-solving and customer service skills.
• Ability to multitask via multiple chats.

Responsibilities

• Handle customer queries via live chat in a professional and timely manner.
• Provide accurate information about products, services and policies.
• Resolve customer issues, complaints and requests efficiently.
• Maintain high customer satisfaction and quality standards.
• Escalate complex issues to the appropriate team when necessary.
• Maintain proper documentation of customer interactions.
• Follow company policies, procedures and quality guidelines.
• Meet daily productivity and performance targets.

Skills

English writing

Typing speed

Problem solving

Multi-chat handling

CRM tools

Night shifts

Education

Any Graduate / Undergraduate

Job description

Job Summary

We are looking for a dedicated and customer-focused International Chat Process Executive to handle customer queries through online chat platforms. The candidate will provide prompt and accurate responses, ensure customer satisfaction, and maintain professional communication with international clients.

Key Responsibilities

• Handle customer queries via live chat in a professional and timely manner.
• Provide accurate information about products, services, and policies.
• Resolve customer issues, complaints, and requests efficiently.
• Maintain high customer satisfaction and quality standards.
• Escalate complex issues to the appropriate team when necessary.
• Maintain proper documentation of customer interactions.
• Follow company policies, procedures, and quality guidelines.
• Meet daily productivity and performance targets.

Required Skills

• Excellent written communication skills in English.
• Good typing speed and accuracy.
• Strong problem-solving and customer service skills.
• Ability to handle multiple chats simultaneously.
• Basic computer knowledge and familiarity with chat tools/CRM software.
• Ability to work in night shifts or night rotational shifts.

Qualification

• Any Graduate / Undergraduate (depending on company requirements).
• Experienced candidates can apply.

Preferred Skills

• Experience in BPO / Customer Support / Chat Process.
• Good interpersonal and time management skills.

Salary & Benefits

• Competitive salary package
• Incentives based on performance
• Cab facility (2 way)

POC- Jashwanth HR.

Contact-8333851474.

[e-mail].

POC-Khasim HR.

Contact-9515410367.

[e-mail].