Tech Mahindra - Customer Support - Voice Process | Immediate Joining !

Tech Mahindra; Bengaluru; On-site; INR 235,000 - 335,000; Full time

Job summary

Tech Mahindra is hiring for a Customer Support Associate to handle calls and resolve customer queries. The role requires fluency in Bengali or Assamese or Hindi with English, and strong communication skills.

The job involves handling patient appointments, online bookings, and health history updates, with coordination with doctors for availability and scheduling. It follows a rotational shift pattern, with rotations of shifts and offs.

Qualifications

• Graduates or undergraduates.
• Excellent proficiency in languages (Bengali/Assamese/Hindi with English).
• Strong communication and interpersonal skills.

Responsibilities

• Resolve customer queries via calls.
• Handle incoming patient appointments and online bookings.
• Update health history and coordinate with doctors for availability and scheduling.

Skills

Bengali

Assamese

Hindi

English

Education

Graduates

Undergraduates

Job description

Role:Customer Support Associate - Calls support.

Nature of Job:Resolving the queries of the customer via calls.

Shift:Rotational Shift & Rotational Off

Qualification:Graduates or undergraduates.

Skillset Requirements:

• Excellent proficiency inBengali or Assamese or Hindi with English
• Strong communication and interpersonal skills
• Ability to handleincoming patient appointments,online bookings, andhealth history updates
• Coordination with doctors foravailability and scheduling
• Street smartness and professionalism in handling queries
• Prior experience incustomer service or healthcare processis an advantage

Salary:Fresher( UJ) - INR 21100 per month(Take home)

Fresher (U1)- INR 3.2LPA

Experienced(U1) INR 3.6LPA

Work Location:Tech Mahindra, Electronic City Phase 2, Konappana Agrahara, Bangalore

Interview Stages : HR > Operations > Versant Assessment (Score 4) > Client Interview.