Walk-in | Customer Support Executive

Coforge; Gurugram District; On-site; INR 350,000 - 480,000; Full time

Job summary

Corge Coforge is seeking a Customer Service Executive in Gurugram (WFO) to be the frontline for customer queries and solutions. You will manage inquiries via phone, email, and live chat, log interactions in CRM, and help maintain CSAT scores.

The role emphasizes empathy, active listening, and the ability to resolve issues while collaborating with internal teams for rapid resolution. Freshers are encouraged to apply and grow within a customer-support environment.

Qualifications

• Freshers can apply.
• Exceptional verbal and written communication skills with complete fluency in English.
• High emotional intelligence and patience in stressful situations.
• Ability to adapt to changing workflows and product updates.

Responsibilities

• Handle inbound customer inquiries via phone, email, and live chat.
• Troubleshoot and resolve issues or escalate to senior teams when needed.
• Document all interactions in the CRM system accurately.
• Identify opportunities to improve customer experience and de-escalate tensions.
• Collect feedback and share insights with supervisors for improvement.
• Meet or exceed established KPIs.

Skills

Communication skills

Empathy

Active listening

Conflict resolution

Adaptability

Emotional intelligence

Job description

Job Title: Customer Service Executive

Employment Type: Full-Time

Department: Customer Support

Work location: Gurugram (WFO)

About the Role We are looking for a dedicated and empathetic Customer Service Executive to act as the primary point of contact for our customers. In this role, you will be responsible for resolving customer queries through the client ticketing system. Need to ensure better customer service and maintaining good Csat scores.

Key Responsibilities-

• Customer Interaction: Act as the first line of support for inbound customer inquiries via phone, email, and live chat, ensuring prompt and professional responses.
• Issue Resolution: Identify, troubleshoot, and resolve customer issues effectively. Escalate complex or unresolved problems to the appropriate internal teams or senior management when necessary.
• CRM Management: Accurately document all customer interactions, feedback, and resolutions in the Customer Relationship Management (CRM) system.
• Customer Experience: Proactively identify opportunities to improve customer experience and de-escalate tense situations with empathy and active listening.
• Feedback Loop: Collect and synthesize customer feedback to share with the reporting supervisors, helping drive continuous improvement.
• Performance Metrics: Meet or exceed established KPIs.

Qualifications & Requirements-

• Experience: Freshers can apply.
• Communication Skills: Exceptional verbal and written communication skills with complete fluency in English
• Soft Skills: High emotional intelligence, patience, and the ability to maintain composure in stressful situations. Strong conflict resolution and active listening skills.
• Adaptability: Ability to adapt to changing workflows, product updates, and varied customer personalities.