Customer Care Executive

wroots global pvt ltd; Bangalore Rural; On-site; INR 167,000 - 279,000; Full time

Job summary

wroots global pvt ltd in Bangalore is seeking a Domestic voice process Customer Support Executive. The role requires 1 year of experience in customer support, 12th pass or graduation, and Hindi fluency. Work from office with 6 days/week and rotational shifts; male/female mix will apply.

Candidates should be willing to work in Bangalore city and adhere to the established process guidelines, ensuring high-quality customer service and proper documentation of interactions.

Qualifications

• Minimum 12th pass or graduate.
• At least 1 year of experience in customer support.
• Hindi language mandatory for effective communication.
• Role is in Bangalore with work from office (WFO).
• No mention of remote work; shift includes rotational/male/female options.

Responsibilities

• Handle customer queries and provide appropriate resolutions.
• Assist customers with process-related questions and concerns.
• Maintain professional communication and ensure customer satisfaction.
• Record customer interactions accurately in the system.
• Follow defined process guidelines and quality standards.
• Escalate complex issues to the concerned team when required.

Skills

Customer support

Hindi

Education

12th or Graduation

Job description

Domestic voice process Customer support Executive . 6 Days Working Male Rotational Shift Female Day shift . 12th Or Graduate Min 1 yr Exp in customer support Hindi Mandatory should be in bangalore WFO.

Key Responsibilities

• Handle customer queries and provide appropriate resolutions.


• Assist customers with process-related questions and concerns.


• Maintain professional communication and ensure customer satisfaction.


• Record customer interactions accurately in the system.


• Follow defined process guidelines and quality standards.


• Escalate complex issues to the concerned team when required.