Walk-in | Associate

Wipro; Navi Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Wipro in Navi Mumbai, Maharashtra seeks a customer service professional to handle inquiries via phone, email, or chat and deliver quality support. You will manage international voice process calls, stay updated on product knowledge and company policies, and collaborate with teammates to resolve issues promptly and maintain high customer satisfaction.

The role emphasizes clear communication, accuracy, and professional conduct, with opportunities for growth within the support organization.

Responsibilities

• Provide excellent customer service through phone calls, emails, or chats to resolve customer queries and concerns.
• Handle international voice process calls with confidence and accuracy.
• Maintain high levels of customer satisfaction by resolving issues promptly and professionally.
• Collaborate with team members to achieve common goals and objectives.
• Stay updated on product knowledge and company policies to provide informed support.

Job description

Roles and Responsibilities

• Provide excellent customer service through phone calls, emails, or chats to resolve customer queries and concerns.


• Handle international voice process calls with confidence and accuracy.


• Maintain high levels of customer satisfaction by resolving issues promptly and professionally.


• Collaborate with team members to achieve common goals and objectives.


• Stay updated on product knowledge and company policies to provide informed support.