Walk-in | Tele Caller

Paras Yamaha; Chennai District; On-site; INR 201,000 - 246,000; Full time

Job summary

Paras Yamaha in Chennai is seeking a Telecaller/Customer Representative to handle customer inquiries, schedule showroom visits and test rides, and ensure a positive experience from first contact through vehicle delivery.

The role covers inbound/outbound calls, CRM updates, and coordination with sales to meet daily targets. Freshers with strong communication are welcome; salary is competitive with incentives.

Qualifications

• Good communication and interpersonal skills.
• Pleasant telephone manner and a customer-friendly attitude.
• Ability to speak clearly and confidently with customers.
• Good follow-up, organisation, and record-keeping skills.
• Basic computer, CRM, WhatsApp, and email skills.
• Ability to work with daily targets.
• Previous experience in telecalling, customer service, automobile sales, or retail is an advantage.
• Freshers with strong communication skills are welcome to apply.

Responsibilities

• Handle incoming customer calls, online enquiries, and showroom leads.
• Make outbound calls to prospective customers and follow up on enquiries.
• Schedule showroom visits, product demonstrations, and test rides.
• Follow up with customers regarding quotations, bookings, finance approvals, and deliveries.
• Maintain accurate records of customer details, enquiries, follow-ups, and outcomes.
• Update customer information in the CRM or daily enquiry register.
• Coordinate with sales executives to ensure customer leads are handled promptly.
• Invite existing customers for service reminders, exchange offers, events, and promotions.
• Contact customers after delivery to confirm satisfaction and collect feedback.
• Respond professionally to customer questions through phone, WhatsApp, email, or other channels.
• Handle basic customer complaints and escalate complex issues to the showroom manager.
• Inform customers about accessories, insurance, extended warranties, and service packages.
• Aim to achieve daily and monthly call, follow-up, appointment, and lead-conversion targets.
• Prepare daily call reports and update the sales team.
• Support showroom events, promotional campaigns, and local marketing activities.
• Maintain a professional and welcoming customer-service experience.

Skills

Communication

Interpersonal skills

Telephone manners

CRM

WhatsApp

Email

Daily targets

Tools

CRM software

Job description

Job Title: Telecaller / Customer Representative

Department: Sales and Customer Service

Employment Type: Full-time

Location: Chennai

Experience: Freshers and experienced candidates may apply

Job Summary

We are looking for a friendly, enthusiastic, and customer-focused Telecaller / Customer Representative to join our 2-wheeler showroom. The successful candidate will handle customer enquiries, schedule showroom visits and test rides, and ensure a positive customer experience from the rst call through to vehicle delivery.

Day-to-Day Responsibilities

• Handle incoming customer calls, online enquiries, and showroom leads.
• Make outbound calls to prospective customers and follow up on enquiries.
• Schedule showroom visits, product demonstrations, and test rides.
• Follow up with customers regarding quotations, bookings, nance approvals, and deliveries.
• Maintain accurate records of customer details, enquiries, follow-ups, and outcomes.
• Update customer information in the CRM or daily enquiry register.
• Coordinate with sales executives to ensure customer leads are handled promptly.
• Invite existing customers for service reminders, exchange offers, events, and promotions.
• Contact customers after delivery to conrm satisfaction and collect feedback.
• Respond professionally to customer questions through phone, WhatsApp, email, or other communication channels.
• Handle basic customer complaints and escalated complex issues to the showroom manager.
• Inform customers about accessories, insurance, extended warranties, and service packages.
• Achieve daily and monthly call, follow-up, appointment, and lead-conversion targets.
• Prepare daily call reports and update the sales team.
• Support showroom events, promotional campaigns, and local marketing activities.
• Maintain a professional and welcoming customer-service experience at all times.

Candidate Requirements

• Good communication and interpersonal skills.
• Pleasant telephone manner and a customer-friendly attitude.
• Ability to speak clearly and condently with customers.
• Good follow-up, organisation, and record-keeping skills.
• Basic computer, CRM, WhatsApp, and email skills.
• Ability to work with daily targets.
• Previous experience in telecalling, customer service, automobile sales, or retail is an advantage.
• Freshers with strong communication skills are welcome to apply.

Key Performance Indicators

• Number of calls and follow-ups completed.
• Leads generated and successfully converted.
• Showroom visits and test rides scheduled.
• Customer response and appointment-conversion rates.
• Accuracy of customer records and follow-up reports.
• Customer satisfaction and quality of service.

Salary: 18,000 INR- 22,000 INR

Incentives: Performance-based incentives available