Walk-in | Customer Support Associate

WNS Holdings

Thane, Navi Mumbai, Mumbai

On-site

INR 300,000 - 450,000

Full time

9 days ago

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Job summary

WNS Holdings is hiring for a Chat Process - Customer Support role in Thane. The position entails handling customer queries via phone, email, chat, and other channels, ensuring accurate information, and delivering a positive customer experience.

Fresh graduates and candidates with 1 year of on-paper BPO experience are encouraged to apply. The role requires English fluency, basic computer skills, and the ability to work in a fast-paced environment with rotational shifts.

Qualifications

Graduate Freshers and experienced candidates with minimum 1 year on paper BPO experience can apply
Excellent verbal and written communication skills in English;
Basic computer proficiency and familiarity with MS Office.
Good problem-solving and interpersonal skills.
Ability to work in a fast-paced environment.
Customer-centric attitude and willingness to learn.

Responsibilities

Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels.
Respond to customer inquiries in a professional and timely manner.
Resolve customer complaints and escalates complex issues when required.
Maintain accurate records of customer interactions and transactions.
Provide product, service, and process-related information to customers.
Follow company policies, quality standards, and customer service guidelines.
Meet individual and team performance targets.
Coordinate with internal departments to ensure timely issue resolution.
Build and maintain positive customer relationships.

Skills

Customer Service

CRM

Customer Satisfaction

Customer Retention

Customer Experience

Customer Support

Customer Insight

Job description

Job Title: Chat Process - Customer Support Location: Thane Experience: 0-2 years Working Days: 5 Days a Week Weekly Off: 2 Rotational Week Off Employment Type: Full-Time

Job Summary

We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Thane, Mumbai. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Candidates with up to 1 year of international on paper bpo experience can apply.

Key Responsibilities

Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels.
Respond to customer inquiries in a professional and timely manner.
Resolve customer complaints and escalates complex issues when required.
Maintain accurate records of customer interactions and transactions.
Provide product, service, and process-related information to customers.
Follow company policies, quality standards, and customer service guidelines.
Meet individual and team performance targets.
Coordinate with internal departments to ensure timely issue resolution.
Build and maintain positive customer relationships.

Required Skills & Qualifications

Graduate Freshers and experienced candidates with minimum 1 year on paper BPO experience can apply
Excellent verbal and written communication skills in English;
Basic computer proficiency and familiarity with MS Office.
Good problem-solving and interpersonal skills.
Ability to work in a fast-paced environment.
Customer-centric attitude and willingness to learn.

Preferred Qualifications