International Customer Service Representative

Hirekra; Mumbai, Navi Mumbai; On-site; INR 457,000 - 547,000; Full time

Benefits offered by this job

Cab facility

Two weekly offs

Job summary

Hirekra in Mumbai is seeking International Customer Support Executives to handle calls from international customers in Malad, Thane, and Navi Mumbai. The role requires excellent English and professional communication. Salary up to 45,000/month with cab facility and two weekly offs.

You may be working in rotational/night shifts and gain exposure to international voice processes; prior international BPO experience is preferred.

Qualifications

• Excellent English communication skills mandatory.
• Strong verbal and interpersonal skills.
• Confident and professional communication.
• Good listening and problem-solving abilities.
• Customer-focused attitude.

Responsibilities

• Handle calls and queries from international customers.
• Provide accurate and professional customer support.
• Resolve customer queries and complaints effectively.
• Maintain call quality and meet process targets.
• Follow company policies, SOPs, and process guidelines.
• Update customer information and call details in the system.

Skills

English fluency

Verbal communication

Interpersonal skills

Problem solving

Customer focus

Job description

International Customer Support Executives

(Only Mumbai based candidates can apply)

Locations - Malad | Thane | Navi Mumbai

Salary: Up to 45,000/month

Cab Facility Available

2 Weekly Offs

International Processes | Voice Process

Job Responsibilities

• Handle calls and queries from international customers.
• Provide accurate and professional customer support.
• Resolve customer queries and complaints effectively.
• Maintain call quality and meet process targets.
• Follow company policies, SOPs, and process guidelines.
• Update customer information and call details in the system.

What Were Looking For

• Excellent English communication skills mandatory.
• Strong verbal and interpersonal skills.
• Confident and professional communication.
• Good listening and problem-solving abilities.
• Customer-focused attitude.
• Comfortable working in international voice processes.
• Willingness to work in rotational/night shifts.
• Prior international BPO/customer support experience is preferred.

Process Opportunities

Candidates may be considered for International Customer Support, AR Calling, AML-related processes, and other international non-GDS or Technical processes based on profile and business requirements.

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