Customer Support Executive (Westside Process) @Thane

Credicus Business Services; Navi Mumbai, Mumbai, Thane; On-site; INR 368,280 - 412,920; Full time

Benefits offered by this job

Career growth

Learning opportunities

Retail exposure

Job summary

Credicus Business Services is hiring Customer Support Executives for the Westside Process at Ashar IT Park, Thane. The role targets individuals with excellent communication skills and a passion for delivering exceptional customer service, welcoming both freshers and experienced professionals.

Responsibilities include handling queries via Voice, Email, and Chat, supporting in-store and e-commerce customers, and ensuring timely follow-up and documentation.

Qualifications

• HSC or Graduate (any discipline)
• Strong verbal and written communication skills in English and Hindi
• Freshers are welcome
• Prior BPO/customer service experience is preferred but not mandatory

Responsibilities

• Handle customer queries through Voice, Email, and Chat
• Provide support for both in-store and e-commerce customers
• Resolve customer concerns efficiently while maintaining high service standards
• Ensure accurate documentation and timely follow-up on customer requests
• Deliver a positive and professional customer experience

Skills

English

Hindi

Communication

Education

HSC or Graduation

Job description

Job Opening: Customer Support Executive Westside Process

Location: Ashar IT Park, Thane

Job Summary

We are hiring Customer Support Executives for the Westside Process. This role is ideal for candidates with excellent communication skills who are passionate about delivering exceptional customer service. Both freshers and experienced professionals are encouraged to apply.

Eligibility

• HSC or Graduate (any discipline)
• Strong verbal and written communication skills in English and Hindi
• Freshers are welcome
• Prior BPO/customer service experience is preferred but not mandatory

Key Responsibilities

• Handle customer queries through Voice, Email, and Chat
• Provide support for both in-store and e-commerce customers
• Resolve customer concerns efficiently while maintaining high service standards
• Ensure accurate documentation and timely follow-up on customer requests
• Deliver a positive and professional customer experience

Salary & Benefits

• Up to 33,000 In-hand
• Up to 37,000 CTC
• Opportunity to work with a leading retail brand
• Career growth and learning opportunities

Shift Details

• Rotational shifts between 9:00 AM and 8:00 PM
• Rotational weekly off

Joining: Immediate joiners will be given preference.

How to Apply?

Interested candidates can share their updated CV via WhatsApp.

HR Contact: HR Shubham
WhatsApp: [phone]