Customer Support Representative

Kohinoor Techno Business Solutions; Mumbai; On-site; INR 246,000 - 357,000; Full time

Benefits offered by this job

Competitive salary package

International client exposure

Career growth and learning

Job summary

Kohinoor Techno Business Solutions is hiring for a Customer Service Executive (International Non-Voice) to handle email and chat support from our Lower Parel, Mumbai location. The role includes night shifts from 7:00 PM to 4:00 AM, five days a week with fixed Sunday offs and alternate Saturdays off.

The ideal candidate will have strong written English, basic computer skills, and a customer-centric mindset. Experience in customer service is preferred but not mandatory, and growth opportunities

Qualifications

• Excellent written English communication skills.
• Basic computer proficiency and typing skills.
• Prior experience in customer service or chat/email support is preferred but not mandatory.
• Comfortable working in permanent night shifts.

Responsibilities

• Handle customer inquiries via Email support.
• Resolve customer concerns professionally and efficiently.
• Provide accurate information regarding products, services, and processes.
• Maintain quality standards and meet productivity targets.
• Document customer interactions and resolutions accurately.
• Follow company policies and process guidelines.

Skills

Written English

Problem-solving

Customer-centric

Multitasking

Attention to detail

English proficiency

Tools

Typing skills

Job description

Position: Customer Service Executive (International Non-Voice Process)

Location: Lower Parel, Mumbai

Shift Timing: 7:00 PM to 4:00 AM (Night Shift)

Working Days: Monday to Friday (5 Days Working)

Weekly Offs: Fixed Sunday Off & alternate Saturdays off

Transportation: Not Provided

Job Summary

We are looking for enthusiastic and customer-focused professionals to join our International Non-Voice Customer Service team. The role involves handling customer queries through chat and email support while ensuring a high level of customer satisfaction and timely resolution.

Key Responsibilities

• Handle customer inquiries via Email support.
• Resolve customer concerns professionally and efficiently.
• Provide accurate information regarding products, services, and processes.
• Maintain quality standards and meet productivity targets.
• Document customer interactions and resolutions accurately.
• Follow company policies and process guidelines.

Eligibility Criteria

• Excellent written English communication skills.
• Basic computer proficiency and typing skills.
• Prior experience in customer service, email support, or chat support is preferred but not mandatory.
• Comfortable working in permanent night shifts.

Desired Skills

• Strong written communication skills.
• Problem-solving and analytical abilities.
• Customer-centric approach.
• Ability to multitask and work in a fast-paced environment.
• Good attention to detail.

Compensation & Benefits

• Competitive salary package.
• Fixed Sunday off & alternate Saturdays off
• Opportunity to work with an international customer base.
• Career growth and learning opportunities.
• Professional and collaborative work environment.