Customer Service Executive

Vibgyor Management Consultant Thane; Thane, Navi Mumbai; On-site; INR 225,000 - 600,000; Full time

Benefits offered by this job

Transport facility

Transport allowance

Job summary

Vibgyor Management Consultant Thane is hiring for a Customer Support Executive to manage voice-based US Process queries in Thane (Navi Mumbai area). This role is office-based with US rotational shifts and 5 working days per week, including two rotational offs.

Freshers and experienced candidates can apply. The position offers a CTC of 2.25 LPA to 6 LPA with take-home pay 18,000–42,000 INR per month and performance-based incentives. Transport facilities are provided.

Responsibilities

• Handle customer service through voice support.
• Understand customer concerns and provide appropriate resolutions.
• Deliver professional, empathetic, and customer-focused service.
• Maintain accurate records of customer interactions.
• Follow quality, compliance, and process guidelines.
• Coordinate with internal teams to ensure timely issue resolution.

Job description

WERE HIRING US Customer Service Process

Customer Support Executive | International BPO

Great Opportunity to Build Your Career in an International Customer Support Process!

JOB DETAILS

• Process: US Process
• Freshers and Experience candidates can apply
• Location: Thane, Navi Mumbai
• Work Mode: Work From Office
• Shift: US Rotational Shifts
• Working Days: 5 Days Working + 2 Rotational Week Offs
• Transport: Yes
• Transport Allowance: Yes

SALARY & BENEFITS

• CTC: 2.25 LPA to 6LPA
• Take Home: 18,000 – 42,000/month
• Performance-Based Incentives
• Excellent Career Growth Opportunities

ROLES & RESPONSIBILITIES

• Handle customer service through voice support.
• Understand customer concerns and provide appropriate resolutions.
• Deliver professional, empathetic, and customer-focused service.
• Maintain accurate records of customer interactions.
• Follow quality, compliance, and process guidelines.
• Coordinate with internal teams to ensure timely issue resolution.