Walk-in | Customer Care Representative

Wipro; Mhalunge; On-site; INR 300,000 - 420,000; Full time

Job summary

Wipro in India seeks a Customer Care Executive to handle customer queries via phone, email, and chat, delivering accurate information about products and services. You will maintain detailed interaction records using CRM software and collaborate with internal teams to resolve issues or escalate when necessary.

The role emphasizes meeting performance targets for quality metrics such as first call resolution and average handling time, with a focus on clear communication and customer satisfaction.

Qualifications

• 0-1 year of experience in BPO/customer care preferred but not mandatory.
• Fluent English language skills with strong verbal communication abilities.
• Excellent written and spoken communication skills for effective interaction with customers over phone/email/chat.

Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve concerns in a timely and professional manner.
• Provide accurate information about products/services to customers through effective communication.
• Maintain records of all interactions with customers using CRM software or other tools.
• Collaborate with internal teams to address complex issues or escalate matters when necessary.
• Meet performance targets set by the company for quality metrics such as first call resolution rate and average handling time.

Skills

Fluent English

Verbal communication

Written communication

Tools

CRM software

Job description

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Provide accurate information about products/services to customers through effective communication skills.
• Maintain records of all interactions with customers using CRM software or other tools.
• Collaborate with internal teams (e.g., sales, marketing) to address complex issues or **escalate matters when necessary.**
• Meet performance targets set by the company for quality metrics such as first call resolution rate, average handling time, etc.

Desired Candidate Profile

• 0-1 year of experience in BPO/customer care industry preferred but not mandatory.
• Fluent English language skills with strong verbal communication abilities.
• Excellent written and spoken communication skills for effective interaction with customers over phone/email/chat.