Chat Customer Service Representative | International BPO

Talent Acquaintance; Bengaluru; On-site; INR 300,000 - 460,000; Full time

Job summary

Talent Acquaintance in Bengaluru is seeking a Customer Support Associate to handle customer inquiries across channels, resolve issues professionally and collaborate with internal teams to elevate the customer experience.

You will maintain deep product knowledge and identify upsell opportunities while keeping precise records of interactions and transactions in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills are required.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication skills

Interpersonal skills

Adaptability

Problem solving

Analytical skills

Attention to detail

Organizational skills

Computer proficiency

Tools

CRM software

MS Office

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.