Walk-in | Customer Support Executive

Transcom; Jaipur; On-site; INR 180,000 - 300,000; Full time

Job summary

Transcom in Jaipur, Rajasthan is seeking a customer support professional to handle chat queries and resolve issues efficiently.

The role involves working on international BPO projects, demonstrating strong communication, multitasking, and accurate record-keeping.

Qualifications

• 0-5 years of experience in customer support or related field.
• Strong understanding of BPO processes and procedures.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment, prioritizing multiple tasks.

Responsibilities

• Handle customer queries via chat with timely resolution.
• Provide clear communication to resolve complaints and concerns.
• Work on international BPO projects with diverse customers.
• Utilize voice processing capabilities to handle complex interactions.
• Maintain accurate records of conversations and updates.

Skills

Customer support

Communication skills

Multitasking

Chat support

Job description

Roles and Responsibilities

• Handle customer queries via chat process, ensuring timely resolution of issues.
• Provide excellent communication skills to resolve customer complaints and concerns.
• Work on international BPO projects, interacting with customers from diverse backgrounds.
• Utilize voice processing capabilities to handle complex customer interactions.
• Maintain accurate records of all conversations and updates.

Desired Candidate Profile

• 0-5 years of experience in a similar role (customer support or related field).
• Strong understanding of BPO processes and procedures.
• Excellent written and verbal communication skills for effective interaction with customers.
• Ability to work in a fast-paced environment, prioritizing multiple tasks simultaneously.