Walk-in | Customer Service Executive

Psys Services; Hyderabad; On-site; INR 280,000 - 360,000; Full time

Job summary

Psys Services invites applications for a customer support role based in Hyderabad. The position involves handling customer calls, resolving queries, and guiding customers about products and processes. You will maintain CRM records and coordinate with internal teams to ensure timely resolutions.

The role emphasizes professional communication, confidentiality, and meeting performance targets in a dynamic, female-friendly environment.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Understand customer queries and provide accurate information and solutions.
• Resolve customer complaints and issues within the required time.
• Follow up with customers regarding pending queries or requests.
• Maintain proper records of customer interactions in the CRM/system.
• Coordinate with internal teams to resolve customer issues.
• Provide information about company products, services, and processes.
• Ensure a positive customer experience through polite and effective communication.
• Meet daily/weekly/monthly call and performance targets.
• Follow company policies, procedures, and quality standards.

Job description

Role & Responsibilities

1. 1. Handle inbound and outbound customer calls professionally.
2. 2. Understand customer queries and provide accurate information and solutions.
3. 3. Resolve customer complaints and issues within the required time.
4. 4. Follow up with customers regarding pending queries or requests.
5. 5. Maintain proper records of customer interactions in the CRM/system.
6. 6. Coordinate with internal teams to resolve customer issues.
7. 7. Provide information about company products, services, and processes.
8. 8. Ensure a positive customer experience through polite and effective communication.
9. 9. Meet daily/weekly/monthly call and performance targets.
10. 10. Follow company policies, procedures, and quality standards.
11. - Maintain confidentiality of customer and company information.
12. - Escalate complex issues to the concerned senior/team when required.

Preferred candidate profile

WE ARE ONLY LOOKING FOR FEMALE CANDIDATES

Why join us

A dynamic work environment, learning opportunities and a supportive team culture. We value your growth as much as ours.