Walk-in | Customer Service Executive

ATAIN; Bengaluru; On-site; INR 180,000 - 260,000; Full time

Job summary

ATAIN in Bengaluru invites candidates for a Customer Support Executive role in a 24/7 contact center. You will interface with customers, handle inquiries, and support operations to ensure high quality service.

The position requires good written and spoken communication, basic computer skills, and willingness to work night shifts in a blended environment. Freshers may apply with a Bachelor's degree or current undergrad.

Qualifications

• Bachelor's degree or undergraduate dropout; willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)

Responsibilities

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Center policies and procedures
• Completes any work as assigned by Management

Skills

Process orientation

High integrity

Interpersonal skills

Communication skills

Education

Bachelor's degree or undergrad dropout

6 months BPO/travel exp

Job description

Greetings from ATAIN!!!

Please Visit at the following address, Monday- Friday, 10 AM to3:30 PM

4th Floor, MSR North Tower, MS Ramaiah North City, Manyata Tech Park, Nagawara, Bengaluru, Karnataka 560045

Job Responsibility:

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Center policies and procedures
• Completes any work as assigned by Management

Knowledge, Skills and Other Abilities:

• Strong process orientation
• High energy, High Integrity & Work Ethics
• Strong interpersonal skills & ability to communicate effectively
• Strong problem solving skills.

Educational & Essential Experience:

• Bachelor's Degree or Undergraduate dropouts
• 6 Months BPO or travel experience (Fresher)
• Excellent Written and spoken communication, business technical writing
• Computer Skills ability/experience using computer applications
• Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)
• Open to work in a blended environment(Voice )

Interview Rounds

• HR Round
• Versant Test Round
• Operations Round