Walk-in | Mega Walkin | International Blended Process -ATAIN

ATAIN; Bengaluru; On-site; INR 167,000 - 312,000; Full time

Job summary

ATAIN Bengaluru is seeking a customer support professional to interface with customers, clients and vendors, handling inquiries and escalating issues as needed.

The ideal candidate has a 6-month BPO/travel background, strong written and spoken communication, and comfort with a blended Voice & Chat/Email environment. Shifts include 24/7 rotational coverage to ensure service continuity.

Qualifications

• Bachelor's degree or undergraduate dropout.
• 6 months BPO or travel experience.
• Excellent written and spoken communication, business-technical writing.
• Computer skills; ability to use common applications.
• Willing to work in a contact centre with 24/7 rotational shifts (including night shifts).
• Open to work in a blended environment (Voice & Chat/Email).

Responsibilities

• Understands the various computer screens and how to utilize them effectively.
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff.
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance.
• Adheres to all company and specific Contact Centre policies and procedures.
• Completes any work as assigned by Management.

Skills

Strong process orientation

High energy

Integrity & work ethics

Interpersonal communication

Problem solving

Education

Bachelor's degree or undergraduate dropout

Job description

Greetings from ATAIN!!!

Job Responsibility

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Centre policies and procedures
• Completes any work as assigned by Management

Knowledge, Skills and Other Abilities

• Strong process orientation
• High energy, High Integrity & Work Ethics
• Strong interpersonal skills & ability to communicate effectively
• Strong problem solving skills.

Educational & Essential Experience

• Bachelor's Degree or Undergraduate dropouts
• 6 Months BPO or travel experience
• Excellent Written and spoken communication, business technical writing
• Computer Skills ability/experience using computer applications
• Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)
• Open to work in a blended environment(Voice &Chat/Email)

Interview Rounds

• HR Round
• Versant Test Round
• Operations Round