Walk-in | Bulk Hiring - Process Associate

ATAIN; Bengaluru; Presencial; INR 180.000 - 240.000; Jornada completa

Descripción de la vacante

ATAIN in Bengaluru invites applications for a contact centre role focused on customer service and issue resolution. You will interface with customers, vendors and internal teams, escalating concerns as needed for timely resolution.

The role requires attendance at training sessions, strong written and spoken English, and comfort with 24/7 rotational shifts including nights. A blended Voice & Chat/Email work setup is expected.

Formación

• Bachelor's Degree or Undergraduate dropout
• 6 months BPO or travel experience
• Excellent written and spoken communication with business-technical writing skills
• Willing to work in a 24/7 rotational shifts environment (including night shifts)
• Open to blended environment (Voice & Chat/Email)

Responsabilidades

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriate supervisory staff
• Attends training sessions for improvement in client & customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Centre policies and procedures
• Completes any work as assigned by Management

Conocimientos

Process oriented

Integrity & work ethic

Interpersonal skills

Problem solving

Educación

Bachelor's degree / undergrad dropout

Descripción del empleo

Greetings from ATAIN!!!

Please Visit at the following address, Monday- Friday, 11 AM to 5:30 PM 4th Floor, MSR North Tower, MS Ramaiah North City, Manyata Tech Park, Nagawara, Bengaluru, Karnataka 560045

Contact Person: Susmitha Subramani

Email [e-mail]

Job Responsibility:

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Centre policies and procedures
• Completes any work as assigned by Management

Knowledge, Skills and Other Abilities:

• Strong process orientation
• High energy, High Integrity & Work Ethics
• Strong interpersonal skills & ability to communicate effectively
• Strong problem solving skills.

Educational & Essential Experience:

• Bachelor's Degree or Undergraduate dropouts
• 6 Months BPO or travel experience
• Excellent Written and spoken communication, business technical writingComputer Skills ability/experience using computer applications
• Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)
• Open to work in a blended environment(Voice &Chat/Email)

Interview Rounds

• HR Round
• Versant Test Round
• Operations Round

Contact Person: Susmitha (8122374882)

Email [e-mail]