Walk-in | Customer Service Assistant

Mouser; Pune District; On-site; INR 350,000 - 500,000; Full time

Job summary

Mouser is seeking a Customer Service Representative in Pune to deliver optimal customer experiences, handling orders, quotes, returns, catalogs, and product information with a focus on service quality.

Responsibilities include providing price and delivery quotes, supporting customers in multiple currencies, and ensuring on-time delivery while maintaining high productivity and accuracy. A Bachelor's degree is required.

Qualifications

• Provides optimal customer experience and adheres to Mouser values.
• Handles orders, quotes, returns, catalogs, samples, product information, and Mouser services.
• Manages multi-currency orders and international processing requirements.
• Demonstrates strong communication in local language and required languages.
• Completes the Customer Service Representative progression plan.

Responsibilities

• Assist customers with orders, quotes and product information.
• Provide price and delivery quotes within deadlines.
• Monitor delivery dates and product quality to meet customer requirements.
• Offer support via Chat and local language as needed.
• Maintain high service standards and timely task completion.

Skills

Customer service

Communication

Time management

Chat support

Languages

Education

Bachelor's degree

Job description

Customer Service Representative:

• Provides optimal customer experience, exhibiting Mouser values to each customer.
• Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
• Determines customer expectations and provides options to meet their needs.
• Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
• Follows up with customers to ensure on going customer satisfaction.
• Promotes and maintains high standards of quality and service excellence.
• Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
• Researches and expedites customer requests.
• Monitors and ensures delivery date and product quality to meet customer requirements.
• Provides price and delivery quotes to customer within company specified deadlines.
• Understands and can correctly work with multiple currencies and other requirements about processing international orders.
• Effective time management and planning/organizing skills.
• Provides Chat support as required, local language plus other required languages.
• Supports and participates in the company's total quality and customer service expectations.
• Professional verbal and written communication in local language (minimum), including in a telephone environment.
• Successful completion of Customer Service Representative I Professional Progression Plan.
• Consistently meets or exceeds Customer Service Representative II performance metric requirements.
• Bachelors degree.