Customer Service Assistant Team Lead

Mouser Electronics; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Mouser Electronics in Bengaluru, India seeks a Customer Service Leader to manage daily operations, lead a productive team, and ensure service excellence. The role requires strong financial awareness, currency handling and a deep understanding of distribution dynamics.

You will coordinate with other departments and drive quality improvements. Success requires bilingual communication in local language and English, proficiency with MS Office, and a readiness to adapt to evolving business needs in a

Qualifications

• Bachelor’s Degree in any field.
• Bilingual – fluent in local language and English.
• Proficient typing and basic math including currency conversions.
• Understanding of distribution and pricing strategies a plus.
• Experience in customer service leadership or coordination.

Responsibilities

• Manages the Customer Service office with integrity and adherence to Mouser policies.
• Develops and maintains a productive team through hiring, training and performance management.
• Delivers service excellence and pursues business opportunities beyond customer requests.
• Manages daily operations to meet department and company objectives.
• Supports other departments and collaborates on company quality processes.

Skills

Team management

Customer service excellence

Communication skills

E-commerce familiarity

Pricing and currency handling

Bilingual: local language + English

Education

Bachelor's Degree

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Windows OS

Job description

• Manages assigned Customer Service office with integrity and ethical business practices, and in accordance with Mouser policies, procedures, and practices. Provides support for other departments and branches as needed. Develops and maintains a productive work team by hiring qualified personnel, training, and managing performance.
• Gratifies and astonishes customers with service excellence. Demonstrates knowledge, experience and understanding of distribution. Develops results-oriented customer service strategies. Manages daily operations to meet department and company objectives and pursues business opportunities beyond customer requests. Sets and tracks goals.
• Understands and able to correctly work with multiple currencies, profit margins, markups, competitive pricing strategies, and other requirements regarding processing international orders.
• Expands product knowledge utilizing all available sources. Keeps self-current regarding industry trends, practices, news.
• Supports and participates in company total quality process.
• Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.
• Bilingual – fluent verbal and written in local language and English. Additional languages may be required.
• Proficient typing and math skills including currency conversions and profit margins.
• Professional writing and presentation skills.
• PC experience in a Microsoft Windows environment, proficient with internet email, Microsoft Word, Excel, PowerPoint, Outlook, and other software.
• Internet savvy and familiarity with E-Commerce.
• Bachelor’s Degree in any field.
• Internal candidates:

Job Description

• Manages assigned Customer Service office with integrity and ethical business practices, and in accordance with Mouser policies, procedures, and practices. Provides support for other departments and branches as needed. Develops and maintains a productive work team by hiring qualified personnel, training, and managing performance.
• Gratifies and astonishes customers with service excellence. Demonstrates knowledge, experience and understanding of distribution. Develops results-oriented customer service strategies. Manages daily operations to meet department and company objectives and pursues business opportunities beyond customer requests. Sets and tracks goals.
• Understands and able to correctly work with multiple currencies, profit margins, markups, competitive pricing strategies, and other requirements regarding processing international orders.
• Expands product knowledge utilizing all available sources. Keeps self-current regarding industry trends, practices, news.
• Supports and participates in company total quality process.
• Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.
• Bilingual – fluent verbal and written in local language and English. Additional languages may be required.
• Proficient typing and math skills including currency conversions and profit margins.
• Professional writing and presentation skills.
• PC experience in a Microsoft Windows environment, proficient with internet email, Microsoft Word, Excel, PowerPoint, Outlook, and other software.
• Internet savvy and familiarity with E-Commerce.
• Bachelor’s Degree in any field.
• Internal candidates:
  • Minimum 1 year as a highly performing Lead/Coordinator or a total of 2 years as a highly performing Mouser employee.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.