Customer Service Representative

Mouser Electronics; Bengaluru; On-site; INR 400,000 - 560,000; Full time

Job summary

Mouser Electronics in Bengaluru, India seeks a Customer Service Representative to deliver exceptional customer experiences, process diverse requests, and support international orders. The role emphasizes timely quotes, currency handling, and high service standards.

Candidates should have a Bachelor's degree and strong verbal/written communication skills in the local language, with a focus on productivity and quality.

Qualifications

• Bachelor's degree required.
• Experience in customer service with order handling, quotes, returns, and catalogs.

Responsibilities

• Provides optimal customer experience consistent with Mouser values.
• Processes customer requests including orders, quotes, returns, and information on Mouser services.
• Determines customer needs and offers options to meet them.
• Generates repeat business through service initiatives and product promotions.
• Follows up to ensure ongoing customer satisfaction and maintains quality standards.
• Manages multi-currency processing and international order requirements.
• Delivers timely quotes and information on delivery dates and product quality.
• Provides chat support in local language and other required languages.

Skills

Customer service

Time management

Chat support

Verbal & written communication

Currency handling

Product knowledge

Education

Bachelor's degree

Job description

• Provides optimal customer experience, exhibiting Mouser values to each customer.
• Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
• Determines customer expectations and provides options to meet their needs.
• Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
• Follows up with customers to ensure on going customer satisfaction.
• Promotes and maintains high standards of quality and service excellence.
• Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
• Researches and expedites customer requests.
• Monitors and ensures delivery date and product quality to meet customer requirements.
• Provides price and delivery quotes to customer within company specified deadlines.
• Understands and can correctly work with multiple currencies and other requirements about processing international orders.
• Effective time management and planning/organizing skills.
• Provides Chat support as required, local language plus other required languages.
• Supports and participates in the company's total quality and customer service expectations.
• Professional verbal and written communication in local language (minimum), including in a telephone environment.
• Successful completion of Customer Service Representative I Professional Progression Plan.
• Consistently meets or exceeds Customer Service Representative II performance metric requirements.

Job Description

• Provides optimal customer experience, exhibiting Mouser values to each customer.
• Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
• Determines customer expectations and provides options to meet their needs.
• Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
• Follows up with customers to ensure on going customer satisfaction.
• Promotes and maintains high standards of quality and service excellence.
• Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
• Researches and expedites customer requests.
• Monitors and ensures delivery date and product quality to meet customer requirements.
• Provides price and delivery quotes to customer within company specified deadlines.
• Understands and can correctly work with multiple currencies and other requirements about processing international orders.
• Effective time management and planning/organizing skills.
• Provides Chat support as required, local language plus other required languages.
• Supports and participates in the company's total quality and customer service expectations.
• Professional verbal and written communication in local language (minimum), including in a telephone environment.
• Successful completion of Customer Service Representative I Professional Progression Plan.
• Consistently meets or exceeds Customer Service Representative II performance metric requirements.
• Bachelor’s degree.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

About Us

Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities.

Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.