Customer Service Representative

Mouser; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Mouser is seeking a Customer Service Representative in Pune District to handle orders, quotes, returns and product information while delivering excellent service. The role requires strong communication skills, time management and the ability to work with multiple currencies on international orders.

You will interact with customers in local languages, provide quotes within deadlines and support Mouser services. Bachelor's degree is required and performance progression plans apply.

Qualifications

• Bachelor’s degree required.
• Strong customer service experience.
• Ability to handle inquiries, quotes, orders and returns.
• Excellent verbal and written communication in local language and English.

Responsibilities

• Provides optimal customer experience, representing Mouser values to every customer.
• Accurately processes customer requests including orders, quotes, returns, catalogs and product information.
• Determines customer needs and offers suitable options.
• Generates new and repeat business through customer service initiatives.
• Follows up to ensure ongoing customer satisfaction.

Skills

Customer service

Order handling

Quotes & returns

Product information

Multilingual support

Time management

Verbal communication

Written communication

Education

Bachelor's degree

Job description

• Provides optimal customer experience, exhibiting Mouser values to each customer.
• Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
• Determines customer expectations and provides options to meet their needs.
• Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
• Follows up with customers to ensure on going customer satisfaction.
• Promotes and maintains high standards of quality and service excellence.
• Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
• Researches and expedites customer requests.
• Monitors and ensures delivery date and product quality to meet customer requirements.
• Provides price and delivery quotes to customer within company specified deadlines.
• Understands and can correctly work with multiple currencies and other requirements about processing international orders.
• Effective time management and planning/organizing skills.
• Provides Chat support as required, local language plus other required languages.
• Supports and participates in the company's total quality and customer service expectations.
• Professional verbal and written communication in local language (minimum), including in a telephone environment.
• Successful completion of Customer Service Representative I Professional Progression Plan.
• Consistently meets or exceeds Customer Service Representative II performance metric requirements.
• Bachelor’s degree.
• Internal candidates:
  • Experience can be a combination of internal and external experience.
  • Minimum Highly Effective performance in current role.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.