Customer Service Assistant

Mouser Electronics; Maharashtra; On-site; INR 300,000 - 420,000; Full time

Job summary

Mouser Electronics is seeking a detail-oriented data entry and customer support professional in Maharashtra, India. You will handle accurate data entry, document handling, and coordinate with internal teams to ensure proper order processing.

A Bachelor’s degree is required. The role involves international order processing, multilingual chat support, and meticulous record-keeping in a fast-paced environment.

Qualifications

• Performs data entry accurately and efficiently with word processing, spreadsheets, or databases.
• Proofs data and generated reports; flags discrepancies and seeks clarification.
• Files and keeps records; handles faxes, mail, email, and reports.
• Promotes and maintains high standards of quality and service excellence.
• Produces work timely and meets daily productivity goals with urgency.
• Works with multiple currencies and international order requirements.
• Demonstrates effective time management and planning skills.
• Provides chat support in local language and other required languages.
• Supports local Customer Service and other teams as needed.
• Communicates professionally, verbally and in writing, in the local language.
• Bachelor’s degree
• Internal candidates may have mixed internal/external experience; high performance preferred.

Responsibilities

• Perform data entry accurately using various software and formats.
• Review data for discrepancies and advise supervisor as needed.
• Maintain files and records; manage communications via fax, mail, and email.
• Support international order processing and currency handling.
• Provide chat support and assist customers in required languages.
• Support and assist other teams as needed to meet objectives.
• Demonstrate strong time management and productivity in daily tasks.

Skills

Data entry

Proofreading

Time management

Communication

Team support

Customer service

Multilingual chat support

Education

Bachelor's degree

Tools

Microsoft Office

Databases/ERP concepts

Job description

Job Description

• Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required.
• Proofs material entered and generated data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, to verify customer requests are processed correctly.
• Files, keeps records, and prepares/transmits/sorts/distributes faxes, mail, e-mail, and reports as needed.
• Promotes and maintains high standards of quality and service excellence.
• Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
• Understands and can correctly work with multiple currencies and other requirements about processing international orders.
• Effective time management and planning/organizing skills.
• Provides Chat support as required, local language plus other required languages.
• Supports local Customer Service teams and provides support for other teams when needed.
• Actively supports the team by aiding for complex or uncommon requests and best practices.
• Professional verbal and written communication in local language (minimum), including in a telephone environment.
• Bachelor’s degree.
• Internal candidates:
• Experience can be a combination of internal and external experience.
• Minimum Highly Effective performance in current role.
  

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

About Us

Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities.

Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.