Walk-in | Customer Service Assistant@ Night Shift

Mouser; Pune District; On-site; INR 250,000 - 400,000; Full time

Job summary

Mouser Pune office is seeking a Customer Service Representative II to deliver exceptional support to Mouser customers. Based in Pune (on site), you will handle orders, quotes, returns, catalogs, and product information while upholding Mouser values.

You will communicate in local language and English, coordinate international orders and currencies, and strive to meet daily productivity and quality targets. Bachelor's degree required, with a progression path to higher roles.

Qualifications

• Bachelor's degree required.
• Prior customer service experience.
• Good communication skills in local language and English.
• Ability to process orders, quotes, returns, and catalogs.
• Experience with international orders and currency handling.

Responsibilities

• Provides optimal customer experience and Mouser values to each customer.
• Accurately processes orders, quotes, returns, catalogs, samples, and product information requests.
• Determines customer expectations and offers options to meet needs.
• Generates new and repeat business through service initiatives and related products.
• Follows up with customers to ensure ongoing satisfaction and quality.
• Maintains high standards of service excellence and timely delivery.
• Manages work to meet daily productivity and quality goals with urgency.
• Researches and expedites customer requests and monitors delivery dates.
• Provides price and delivery quotes within deadlines; handles currencies for international orders.
• Offers chat support in local language and other required languages.

Skills

Customer service

Order processing

Communication skills

Time management

Currency handling

International orders

Education

Bachelor's degree

Job description

Location-SB Road,Pune (WFO)

Timing: Shift Timing : 10:00 PM - 07:00 AM /06:30 PM - 03:30 AM

Job Role:

• Provides optimal customer experience, exhibiting Mouser values to each customer.
• Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
• Determines customer expectations and provides options to meet their needs.
• Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
• Follows up with customers to ensure on going customer satisfaction.
• Promotes and maintains high standards of quality and service excellence.
• Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
• Researches and expedites customer requests.
• Monitors and ensures delivery date and product quality to meet customer requirements.
• Provides price and delivery quotes to customer within company specified deadlines.
• Understands and can correctly work with multiple currencies and other requirements about processing international orders.
• Effective time management and planning/organizing skills.
• Provides Chat support as required, local language plus other required languages.
• Supports and participates in the company's total quality and customer service expectations.
• Professional verbal and written communication in local language (minimum), including in a telephone environment.
• Successful completion of Customer Service Representative I Professional Progression Plan.
• Consistently meets or exceeds Customer Service Representative II performance metric requirements.
• Bachelors degree.