Walk-in | Customer Care * Voice Role * Hindi Mandatory * Walk-in Interview

Shining Stars Institution & travels; Bengaluru; On-site; INR 234,000 - 279,000; Full time

Benefits offered by this job

Walk-in interviews

On-site training and support

Job summary

Shining Stars ITPL is seeking a customer care professional in Bengaluru to handle product and service inquiries, orders, billing, and policy questions across channels. The role emphasizes quick, accurate responses and a customer-first approach.

Ideal candidates are graduates with strong English and Hindi skills, open to immediate joining, and ready to work in a fast-paced, on-site environment in Bengaluru. Age cap is 30.

Qualifications

• Graduates with English and Hindi proficiency.
• Willing to join immediately.
• Age not exceeding 30 years.

Responsibilities

• Respond to customer questions across channels about products, services, orders, billing, and policies.
• Identify issues, diagnose causes, and guide users through solutions step-by-step.
• Escalate complex cases to specialized teams while keeping the customer informed.
• Log interactions and feedback in CRM for improvement of offerings.
• Stay updated on features, policies, and promotions to provide accurate information.
• Build trust by listening, showing empathy, and turning negative experiences into positives.

Skills

Communication skills

Problem-solving

Customer service

Education

Any Graduate

Tools

CRM software

Job description

Hello Job Seekers,

Are you a natural problem-solver with strong communication skills? Step into a Customer Care role designed to turn everyday inquiries into standout customer experiences.

• Age Limit - Max. 30
• Language: English & Hindi both.
• Qualification: Any Graduate
• Immediate Joiners Preferred

Salary with PF & ESI

-----------------------------------

Shivaji Nagar

• Fresher: 21k CTC - 23k CTC, 16k - 18k In-hand + Quarterly Bonus
• Experience: Up to 25k CTC, 20k In-hand + Quarterly Bonus

Kudlu Gate

• Fresher: 21k - 22k CTC, 16k - 18k In-hand + Quarterly Bonus
• Experience: Max. 22k CTC, 17k In-hand + Quarterly Bonus

Salary without PF & ESI (Apprenticeship)

• Shivaji Nagar: - Up to 19k - 21k In-hand
• Kudlu Gate: - Up to 19k - 20k In-hand

Schedule

6 Days Working & 1 Rotational Week Off

Interview Mode

Walk-in

Age Limit

Max. 30

Key Roles and Responsibilities

• Respond promptly to customer questions regarding products, services, order statuses, billing, and company policies across various channels.
• Identify customer issues, diagnose root causes, and walk users through step-by-step solutions.
• Recognize when a customer's issue exceeds standard guidelines and elevate complex cases to specialized teams or higher management while maintaining communication with the customer.
• Record customer interaction details, feedback, and recurring complaints in CRM systems to help product, operations, and leadership teams improve offerings.
• Stay up to date on new features, company policy changes, and ongoing promotions to provide accurate and helpful information.
• Build trust by actively listening, showing empathy, maintaining a tone of professional care, and turning negative customer experiences into positive outcomes.

"We do not ask for money or payment at any point during recruitment" "Zero application or hiring fees - 100% free to apply."

Contact Details

9196254114

Indrajeet - HR Specialist

Shining Stars ITPL