Walk-in | Customer Care Executive

3i Infotech Limited; Dadri; On-site; INR 180,000 - 240,000; Full time

Job summary

3i Infotech Limited is hiring a Customer Support Executive for our Noida team to handle customer queries via calls and other channels. You will provide timely resolutions and maintain records of interactions to ensure quality service.

The ideal candidate is a graduate with at least 1 year of experience in customer support, possesses strong Hindi communication skills, and demonstrates solid problem-solving abilities with basic MS Office and CRM tools knowledge.

Qualifications

• Any graduate.
• Minimum 1 year in Customer Support or a similar role.
• Good verbal communication skills in Hindi.
• Strong problem-solving and customer-handling abilities.
• Basic knowledge of MS Office and CRM/tools.

Responsibilities

• Handle customer queries and concerns through calls and other communication channels.
• Provide timely and accurate resolution to customer issues.
• Maintain proper records of customer interactions and complaints.
• Ensure a high level of customer satisfaction and service quality.
• Follow company policies and established customer support processes.

Skills

Hindi communication

Customer support

Problem solving

Education

Graduation (any field)

Tools

MS Office

CRM tools

Job description

We are hiring a Customer Support Professional for our team in NOIDA

Position:

Customer Support Executive

Department:

Customer Support / Operations

Key Responsibilities:

• Handle customer queries and concerns through calls and other communication channels.
• Provide timely and accurate resolution to customer issues.
• Maintain proper records of customer interactions and complaints.
• Ensure a high level of customer satisfaction and service quality.
• Follow company policies and established customer support processes.

Requirements:

• Any graduate.
• Minimum 1 year in Customer Support or a similar role.
• Good verbal communication skills in Hindi
• Strong problem-solving and customer-handling abilities.
• Basic knowledge of MS Office and CRM/customer support tools.

Walk-In Interview

Venue: 3i-Infotech Ltd

A61, A Block, 3rd Floor, Symphony Building, Sector-63, Noida.

Time:

11 AM to 2 PM