Customer Support Executive

Talent21 Management and Shared Services Pvt Ltd; Sector 10; On-site; INR 200,000 - 260,000; Full time

Job summary

Talent21 Management and Shared Services Pvt Ltd in Noida is seeking an Associate Customer Support – Voice Process to join our team at Embassy Galaxy Business Park, Sector 62, Noida.

The ideal candidate will have minimum 6 months of relevant voice process or customer support experience, excellent verbal communication, and the ability to handle queries professionally while delivering a high-quality customer experience.

Qualifications

• Minimum 6 months of relevant Voice Process / Customer Support experience.
• Excellent verbal communication skills.
• Ability to handle customer queries professionally while delivering a high-quality customer experience.

Responsibilities

• Handle customer interactions through voice support channels.
• Address customer queries, concerns, and requests professionally and empathetically.
• Provide quick, accurate, and effective resolutions to customer issues.
• Deliver a premium customer experience while maintaining service quality.
• Follow defined quality, process, and compliance standards.
• Maintain accurate records of customer interactions and follow-up actions.
• Demonstrate strong customer-handling and problem-solving skills.
• Maintain professionalism and a positive approach during customer interactions.

Skills

Voice process

Customer support

Verbal communication

Job description

WE ARE HIRING ASSOCIATE CUSTOMER SUPPORT

Voice Process | Noida

Position: Associate Customer Support Voice Process

Location: Embassy Galaxy Business Park, Sector 62, Noida

Experience: Minimum 6 months of relevant Voice Process / Customer Support experience

Work Mode: Work From Office

Job Summary

We are looking for customer-focused and experienced professionals to join our Associate Customer Support – Voice Process team in Noida.

The ideal candidate should have relevant voice customer support experience, excellent verbal communication skills, and the ability to handle customer queries professionally while delivering a high-quality customer experience.

Key Responsibilities

• Handle customer interactions through voice support channels.
• Address customer queries, concerns, and requests professionally and empathetically.
• Provide quick, accurate, and effective resolutions to customer issues.
• Deliver a premium customer experience while maintaining service quality.
• Follow defined quality, process, and compliance standards.
• Maintain accurate records of customer interactions and follow-up actions.
• Demonstrate strong customer-handling and problem-solving skills.
• Maintain professionalism and a positive approach during customer interactions.Role & responsibilities