Walk-in | Crm Executive

Sirasala; Hyderabad; On-site; INR 300,000 - 600,000; Full time

Job summary

Sirasala in Hyderabad seeks a CRM Administrator to manage and update customer information across the CRM and maintain accurate records of interactions, inquiries, and complaints. You will coordinate with sales and marketing to support lead generation and engagement activities, and follow up on services and pending requirements.

You will generate CRM reports to analyze customer behavior and business performance, assist in developing loyalty programs, monitor satisfaction levels, and suggest

Responsibilities

• Manage and update customer information in the CRM system.
• Maintain accurate records of customer interactions, inquiries, and complaints.
• Coordinate with sales and marketing teams to support lead generation and customer engagement activities.
• Follow up with customers regarding services, feedback, and pending requirements.
• Generate and analyze CRM reports to track customer behavior and business performance.
• Assist in developing customer retention and loyalty programs.
• Monitor customer satisfaction levels and suggest improvements.

Job description

Role & responsibilities

• Manage and update customer information in the CRM system.
• Maintain accurate records of customer interactions, inquiries, and complaints.
• Coordinate with sales and marketing teams to support lead generation and customer engagement activities.
• Follow up with customers regarding services, feedback, and pending requirements.
• Generate and analyze CRM reports to track customer behavior and business performance.
• Assist in developing customer retention and loyalty programs.
• Monitor customer satisfaction levels and suggest improvements.