Walk-in | Contact Center Specialist

Expert Staffing Solutions New Delhi; Dadri, Gurugram District; Hybrid; INR 670,000 - 714,000; Full time

Benefits offered by this job

Night shift allowance

Annual bonus

Cab facility

5 days working + 2 offs

Job summary

Expert Staffing Solutions New Delhi is hiring for a leading financial services client in a International Contact Center role. You will handle customer queries related to financial accounts and services, ensuring accurate resolutions and professional communication.

The role requires 1+ year ICC experience, preferably in finance, and readiness to work in night shifts while meeting KPIs such as quality and customer satisfaction.

Qualifications

• Any Graduate / Post Graduate.
• Minimum 1 year experience in International Contact Center (ICC).
• Preferably from finance-based process/company.
• Basic knowledge of financial concepts required.

Responsibilities

• Handle inbound customer queries related to financial accounts, transactions, and services.
• Provide accurate and timely resolution to client concerns.
• Assist customers with basic financial information and account-related processes.
• Maintain high levels of customer satisfaction through professional communication.
• Ensure compliance with company policies and financial regulations.
• Document all interactions accurately in internal systems.
• Escalate complex issues to relevant teams when required.
• Meet defined KPIs such as quality, productivity, and customer satisfaction.
• Stay updated with financial products, services, and process changes.

Skills

Customer Service

International Voice Process

Financial Knowledge

Communication Skills

Problem Solving

Education

Any Graduate / Post Graduate

Job description

We are hiring for a leading financial services client for their Contact Center. We are looking for candidates with experience in International Contact Centers (ICC), preferably from finance-based processes, who can handle customer interactions efficiently while maintaining high service standards.

Key Responsibilities:

• Handle inbound customer queries related to financial accounts, transactions, and services
• Provide accurate and timely resolution to client concerns
• Assist customers with basic financial information and account-related processes
• Maintain high levels of customer satisfaction through professional communication
• Ensure compliance with company policies and financial regulations
• Document all interactions accurately in internal systems
• Escalate complex issues to relevant teams when required
• Meet defined KPIs such as quality, productivity, and customer satisfaction
• Stay updated with financial products, services, and process changes

Eligibility Criteria:

• Any Graduate / Post Graduate
• Minimum 1 year experience in International Contact Center (ICC)
• Preferably from finance-based process/company
• Basic knowledge of financial concepts required

Experience Range:

• 1-6 Years

Maximum Age:

• 32 Years

Salary & Benefits:

• Salary: Up to 63,000 in hand
• Night Shift Allowance: 6,000/month
• Annual Bonus: 36,000
• Both-side cab facility
• 5 days working + 2 rotational offs

Shift Timings:

• Night Shift (6:30 PM 4:30 AM window)

Key Skills:

• Customer Service
• International Voice Process
• Financial Knowledge
• Communication Skills
• Problem Solving

Preferred Candidate Profile:

• Excellent verbal communication skills
• Comfortable working in night shifts
• Strong customer handling skills
• Ability to work in a fast-paced environment