Finance Customer Service-International Process

WSNE Consulting Pvt. Ltd.; Gurugram District; On-site; INR 540,000 - 660,000; Full time

Benefits offered by this job

Salary up to 6 LPA

40% hike potential

Cab facility

5 days a week

Performance incentives

Training & development

Employee benefits

Job summary

WSNE Consulting Pvt. Ltd. in Gurgaon is hiring experienced Customer Service Professionals for a Banking & Finance voice process. The ideal candidate should have strong communication skills and at least 2 years of customer-handling experience.

Responsibilities include handling banking calls, resolving queries, and providing accurate information about products, processes, and policies while maintaining compliance and high customer satisfaction. The role offers growth opportunities.

Qualifications

• Minimum 2 years of experience in a voice-based customer service process.
• B.Com graduate or any graduate with M.Com / MBA in Finance.
• English communication proficiency is mandatory.
• Excellent verbal communication, listening, and problem-solving skills.
• Strong customer-handling and complaint-resolution abilities.
• Basic knowledge of banking and financial services.
• Willingness to work in a customer-focused, target-driven environment.

Responsibilities

• Handle customer calls related to banking and financial services.
• Resolve customer queries regarding banking products, account-related services, transactions, and financial services.
• Provide accurate information about banking processes, policies, products, and services.
• Address customer complaints and ensure timely resolution while maintaining high customer satisfaction.
• Identify customer needs and provide appropriate solutions in accordance with company policies and compliance guidelines.
• Maintain accurate records of customer interactions, queries, complaints, and resolutions in the CRM system.
• Ensure compliance with banking regulations, data privacy standards, and internal quality guidelines.
• Meet defined performance metrics, including customer satisfaction, call quality, productivity, and turnaround time.
• Escalate complex customer issues to the relevant departments whenever required.
• Deliver a professional customer experience while maintaining service quality and process standards.

Skills

Strong communication

Customer-handling

English proficiency

Problem solving

Target-driven

Education

B.Com

M.Com / MBA in Finance

Job description

We are hiring experienced Customer Service Professionals for a Banking & Finance voice process in Gurgaon. The ideal candidate should have strong communication skills, 2 years customer-handling experience, and a good understanding of banking and financial services.

Role & responsibilities

• Handle customer calls related to banking and financial services.
• Resolve customer queries regarding banking products, account-related services, transactions, and financial services.
• Provide accurate information about banking processes, policies, products, and services.
• Address customer complaints and ensure timely resolution while maintaining high customer satisfaction.
• Identify customer needs and provide appropriate solutions in accordance with company policies and compliance guidelines.
• Maintain accurate records of customer interactions, queries, complaints, and resolutions in the CRM system.
• Ensure compliance with banking regulations, data privacy standards, and internal quality guidelines.
• Meet defined performance metrics, including customer satisfaction, call quality, productivity, and turnaround time.
• Escalate complex customer issues to the relevant departments whenever required.
• Deliver a professional customer experience while maintaining service quality and process standards.

Preferred candidate profile

• Minimum 2 years of experience in a voice-based customer service process.
• B.Com graduate or any graduate with M.Com / MBA in Finance.
• English communication proficiency is mandatory.
• Excellent verbal communication, listening, and problem-solving skills.
• Strong customer-handling and complaint-resolution abilities.
• Basic knowledge of banking and financial services.
• Willingness to work in a customer-focused, target-driven environment.

Compensation and Benefits

• CTC up to 6 LPA.
• Maximum salary hike of 40% on current CTC, subject to eligibility.
• Opportunity to work in the banking and financial services domain.
• Job Location: Gurgaon (Gurugram).
• 1 side cab facility
• 5 days working
• Performance-based incentives, as applicable.
• Opportunity to work with a reputed organisation in the finance domain.
• Career growth and internal job opportunities.
• Training and development support.
• Employee benefits as per company policy.