Customer Care Executive – International Process

Aiden Global Solutions; Bengaluru; On-site; INR 400,000 - 800,000; Full time

Benefits offered by this job

Attractive incentives

Performance rewards

Stable organization with low attrition

Job summary

Aiden Global Solutions is seeking to hire for a customer service role within a stable financial services organization. Candidates should have 5 to 15 years of experience in customer service, particularly in an international setting. Strong communication and problem-solving skills are essential, along with a willingness to work night shifts.

The position offers competitive incentives in a professional environment with no sales targets and a commitment to customer satisfaction. This is an excellent opportunity for long-term growth and stability.

Qualifications

• 5–15 years of experience in customer service, preferably in an international process.
• Excellent verbal and written communication skills.
• Willingness to work in night shifts.

Responsibilities

• Handle inbound customer queries for international clients.
• Provide accurate and timely resolution to customer concerns.
• Ensure high levels of customer satisfaction and service quality.

Skills

Strong communication skills

Problem-solving skills

Customer-handling skills

Job description

Location: Bangalore
Shift: Night Shift
Experience Required: 5 – 15 Years
Employment Type: Full-Time

About the Opportunity

Aiden Global Solutions is hiring on behalf of a highly reputed client in the financial services industry. Due to company privacy policies, the organization’s name is not disclosed publicly.

This is a pure customer service role (non-sales) within an international process, offering a stable and growth-oriented work environment.

Key Responsibilities:

• Handle inbound customer queries for international clients
• Provide accurate and timely resolution to customer concerns
• Ensure high levels of customer satisfaction and service quality
• Maintain detailed records of customer interactions
• Coordinate with internal teams for issue resolution
• Adhere to process guidelines and compliance standards

Role Highlights:

• Pure Customer Service – No Sales Targets
• Attractive Incentives & Performance Rewards
• Work with a Reputed Financial Industry Client
• Stable Organization with Low Attrition
• No Layoffs History
• Positive & Professional Work Culture

Candidate Requirements:

• 5–15 years of experience in customer service (international process preferred)
• Strong communication skills (verbal & written)
• Willingness to work in night shifts
• Good problem-solving and customer-handling skills
• Experience in financial services / BFSI process is an added advantage

This is an excellent opportunity for experienced professionals looking for stability, recognition, and long‑term career growth in a reputed organization.