Banking Finance Customer Service-International Process

WSNE Consulting Pvt. Ltd.; Gurugram District; On-site; INR 360,000 - 600,000; Full time

Benefits offered by this job

1 side cab facility

5 days working

Performance-based incentives

Training and development support

Employee benefits as per company政策

Job summary

WSNE Consulting Pvt. Ltd. in Gurgaon is seeking experienced Customer Service Professionals for a Banking & Finance voice process.

The ideal candidate should have strong communication skills and at least 2 years of customer-handling experience in banking services. Responsibilities include handling customer calls related to banking products, resolving queries, maintaining CRM records, and ensuring compliance with regulations.

Qualifications

• 2 years of customer-handling experience in a voice-based process.
• B.Com graduate or MBA in Finance preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Handle customer calls related to banking and financial services.
• Resolve queries about banking products and transactions.
• Maintain accurate CRM records of interactions and outcomes.
• Ensure compliance with banking regulations and data privacy standards.
• Meet performance metrics such as customer satisfaction and call quality.

Skills

Customer service

Communication

Voice process

English proficiency

Education

B.Com

M.Com / MBA in Finance

Tools

CRM systems

Job description

We are hiring experienced Customer Service Professionals for a Banking & Finance voice process in Gurgaon. The ideal candidate should have strong communication skills, 2 years customer-handling experience, and a good understanding of banking and financial services.

Role & responsibilities

• Handle customer calls related to banking and financial services.
• Resolve customer queries regarding banking products, account-related services, transactions, and financial services.
• Provide accurate information about banking processes, policies, products, and services.
• Address customer complaints and ensure timely resolution while maintaining high customer satisfaction.
• Identify customer needs and provide appropriate solutions in accordance with company policies and compliance guidelines.
• Maintain accurate records of customer interactions, queries, complaints, and resolutions in the CRM system.
• Ensure compliance with banking regulations, data privacy standards, and internal quality guidelines.
• Meet defined performance metrics, including customer satisfaction, call quality, productivity, and turnaround time.
• Escalate complex customer issues to the relevant departments whenever required.
• Deliver a professional customer experience while maintaining service quality and process standards.

Preferred candidate profile

• Minimum 2 years of experience in a voice-based customer service process.
• B.Com graduate or any graduate with M.Com / MBA in Finance.
• English communication proficiency is mandatory.
• Excellent verbal communication, listening, and problem-solving skills.
• Strong customer-handling and complaint-resolution abilities.
• Basic knowledge of banking and financial services.
• Willingness to work in a customer-focused, target-driven environment.

Compensation and Benefits

• CTC up to 6 LPA.
• Maximum salary hike of 40% on current CTC, subject to eligibility.
• Opportunity to work in the banking and financial services domain.
• Job Location: Gurgaon (Gurugram).
• 1 side cab facility
• 5 days working
• Performance-based incentives, as applicable.
• Opportunity to work with a reputed organisation in the finance domain.
• Career growth and internal job opportunities.
• Training and development support.
• Employee benefits as per company policy.