Walk-in | Contact Center Specialist (International voice process)

Careernet; Dadri, Gurugram District; On-site; INR 279,000 - 469,000; Full time

Job summary

Careernet is seeking a Graduate/ Post-Graduate with 1–3 years of experience to join our customer service team in Uttar Pradesh. You will be the first point of contact for service issues, handle complex requests, and document cases in our systems.

You will educate clients about new services, work in a fast-paced environment, and participate in team huddles to drive process improvements. Strong written and spoken communication and the ability to explain policies clearly are essential.

Qualifications

• Graduate or postgraduate in finance, commerce, business management or operations.
• 1–3 years of relevant work experience.
• Strong written and spoken communication skills.
• Ability to explain complex policies clearly and concisely.

Responsibilities

• First point of contact for service issues, troubleshooting and complex requests, entering details into systems.
• Educate clients and advisors on newly implemented services, systems or procedures for efficient self-service.
• Process complex service transactions and resolve account service cases promptly to meet service goals.
• Interact with customers via inbound/outbound calls and document information in the system.
• Participate in team meetings to discuss process updates and identify improvement opportunities.

Skills

Strong communication

Explain policies clearly

Customer service

Education

Graduate/ Post-Graduate in finance / commerce/ business management/ operations

Job description

Key Responsibilities

First point of contact regarding service issues, troubleshooting, and enter complex service requests into appropriate systems for resolution - Educate clients and advisors on newly implement services, systems, or procedures for efficient self-service - Process complex service transactions, or resolve account service casework, which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet/exceed Service goals - Interact directly with customers, inbound/outbound phone queue, to provide accurate and immediate solutions to transaction and service request. Utilize internal computer applications and enter all information in the appropriate system - Participate in Team meetings, huddles, and brainstorming sessions to discuss process updates, operational issues and identify process improvement opportunities

Required Qualifications

• - Graduate/ Post- Graduate in finance / commerce/ business management/ operations discipline
• - Minimum 1-3 years of relevant work experience - Strong written and spoken communication skills
• - Ability to explain complex policies or concepts in time bound manner
• - Excellent customer service skills
• - Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner

Selection Process

1. HR Screening
2. 2 Business Round
3. Offer Discussion